Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

IV AWARD CRITERIA IN DETAIL(2) What are your KEY market SEGMENTS, CUSTOMER groups, andSTAKEHOLDER groups, as appropriate? What are their KEY requirements andexpectations for your products, CUSTOMER support services, and operations?What are the differences in these requirements and expectations among marketSEGMENTS, CUSTOMER groups, and STAKEHOLDER groups?(3) What are your KEY types of suppliers, PARTNERS, COLLABORATORS. Whatrole do these suppliers, PARTNERS, COLLABORATORS play in your WORKSYSTEMS and the production and delivery of your KEY products and CUSTOMERsupport services? What role, if any, do these organizations play in your organizationalINNOVATION PROCESSES? What are your KEY supply chain requirements?(4) What are your KEY supplier and CUSTOMER partnering relationship andcommunication mechanisms?P.2 Organizational Situation: What is your organization’s strategic situation?Describe your organization’s competitive environment, your KEY STRATEGICCHALLENGES and ADVANTAGES, and your system for PERFORMANCE improvement.Within your response, include answers to the following questions:a. Competitive Environment(1) What is your competitive position? What are your relative size and growth inyour industry or markets served? What are the numbers and types of competitorsfor your organization?(2) What are the principal factors that determine your success relative to yourcompetitors? What are any KEY changes taking place that affect your competitivesituation, including opportunities for INNOVATION and collaboration, asappropriate?(3) What are your KEY available sources of comparative and competitive data fromwithin your industry? What are your KEY available sources of comparative datafrom outside your industry? What limitations, if any, are there in your abilityto obtain these data?b. Strategic ContextWhat are your KEY business, operational, and human resource STRATEGICCHALLENGES and ADVANTAGES? What are your KEY STRATEGICCHALLENGES and ADVANTAGES associated with organizationalSUSTAINABILITY?c. PERFORMANCE Improvement SystemWhat are the KEY elements of your PERFORMANCE improvement system, includingyour evaluation, organizational LEARNING, and INNOVATION PROCESSES?20