Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

IV AWARD CRITERIA IN DETAIL4.0 Measurement, Analysis, and Knowledge Management (90 pts.)The Measurement, ANALYSIS, and Knowledge Management Category examines HOW yourorganization selects, gathers, analyzes, manages, and improves its data, information, and KNOWLEDGEASSETS and HOW it manages its information technology. The Category also examines HOW yourorganization reviews and uses reviews to improve its PERFORMANCE.4.1 Measurement, Analysis, and Improvement of OrganizationalPerformance: How do you measure, analyze, and thenimprove organizational performance? (45 pts.)ProcessDescribe HOW your organization measures, analyzes, reviews, and improves itsPERFORMANCE through the use of data and information at all LEVELS and in all partsof your organization.Within your response, include answers to the following questions:a. PERFORMANCE Measurement(1) HOW do you select, collect, align, and integrate data and information fortracking daily operations and for tracking overall organizationalPERFORMANCE, including progress relative to STRATEGIC OBJECTIVES andACTION PLANS? What are your KEY organizational PERFORMANCEMEASURES, including KEY short-term and longer-term financial MEASURES?HOW frequently are these MEASURES determined? HOW do you use thesedata and information to support organizational decision making andINNOVATION?(2) HOW do you select and ensure the EFFECTIVE use of KEY comparative dataand information to support operational and strategic decision making andINNOVATION?(3) HOW do you keep your PERFORMANCE measurement system current withbusiness needs and directions? HOW do you ensure that your PERFORMANCEmeasurement system is sensitive to rapid or unexpected organizational or externalchanges?b. PERFORMANCE ANALYSIS and ReviewHOW do you review organizational PERFORMANCE and capabilities? WhatANALYSES do you perform to support these reviews and to ensure that conclusionsare valid? HOW do you use these reviews to assess organizational success, competitivePERFORMANCE, and progress relative to STRATEGIC OBJECTIVES and ACTIONPLANS? HOW do you use these reviews to assess your organization’s ability to rapidlyrespond to changing organizational needs and challenges in your operatingenvironment?c. PERFORAMNCE ImprovementHOW do you translate organizational PERFORMANCE review findings into prioritiesfor continuous and breakthrough improvement and into opportunities forINNOVATION? HOW are these priorities and opportunities DEPLOYED to workgroup and functional-level operations throughout your organization to enableEFFECTIVE support for their decision making? When appropriate, HOW are thepriorities and opportunities DEPLOYED to your suppliers, PARTNERS, andCOLLABORATORS to ensure organizational ALIGNMENT?28