Rider's Guide - RTC Regional Transportation Commission

• To be at a destination at a specific time,schedule your arrival for at least 15 to 30 minutesbefore your appointment.• RTC ACCESS has designated pick-uplocations at large facilities and shopping malls.Always confirm these numbered locations withthe reservationist.• Traffic, road construction, and bad weatherwill increase travel time.• Book your return trip at the same time you bookyour trip out.• Schedule return trips with extra time for possibledelays.• Have the reservationist repeat the informationto you.• Always get your trip confirmation number(s).There will be one for each time you boardthe vehicle.• Ask whether a van or a Reno-Sparks Cabwill pick you up.• Combine errands in order to take the fewesttrips and make the best use of your timeand money.• Reserve only trips you intend to take as there isa penalty for “no-shows”.