Rider's Guide - RTC Regional Transportation Commission

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• Call the Cancel Line 348-0444 at least onehour in advance if you won’t be taking yourreserved trip. The earlier you call, the better.Have the following ready when you call:• Your name, your RTC ACCESS ID number andthe number of people traveling.• The day and date you wish to travel.• The time of your trip including arrival time; IFYOU ARE GOING TO AN APPOINTMENT GIVETHE APPOINTMENT TIME.• The pick-up street address, apartment numberand city.• The address of your destination.• Your phone number.• Tell us about any special needs. (Are youvisually impaired, use a walker, wheelchair orservice animal.)Interactive Voice Response (IVR) SystemYou may receive an automated call from RTCACCESS one day before your trip to confirm pickuptimes. The automated operator (IVR) will give youthe option to cancel your trip by using your touchkeypad,or leave a message on the cancel line, orspeak to a live agent to assist you.
Taking Your RTC ACCESS Trip• RTC ACCESS has a 30 minute pick-up window.For example, if your pick-up time is 10:00 a.m.,RTC ACCESS will pick you up between 9:45 a.m.and 10:15 a.m. RTC ACCESS is on time if theyarrive within that window. Please be ready.• Drivers can only wait 5 minutes.• Look for the RTC ACCESS or Reno-Sparks Cabdriver. (RTC ACCESS drivers all carry RTCACCESS photo ID cards, wear shirts with theRTC ACCESS logo, blue slacks and jackets.RTC ACCESS vehicles are teal, blue and whitewith the RTC ACCESS logo.)If Reno-Sparks Cab picks you up, let the driverknow immediately that it is a RTC ACCESS trip.• If RTC ACCESS arrives before the “pick-upwindow” you can either travel or tell the operatorto return at the scheduled time.• For pick-ups at large buildings, wait at theentrance that you and the RTC ACCESSreservationist have agreed upon. If you go to adifferent entrance, the driver may not find you.
Page 1: Effective May 2011Rider’s GuideRT
Page 4: WELCOME ABOARD RTC ACCESSThis bookl
Page 7 and 8: QUALIFYING AND ELIGIBILITYCriteria
Page 9 and 10: Applications for RTC ACCESS ADA Par
Page 11 and 12: Service AreaRTC ACCESS serves a 250
Page 13: • To be at a destination at a spe
Page 17 and 18: Subscription riders may cancel pick
Page 19 and 20: Wells AveLiberty/RylandMill StSkyli
Page 21 and 22: Will-Call Rides — Medical Return
Page 23 and 24: Companions, Attendants and Children
Page 25 and 26: • Seat belts must be worn at all
Page 27 and 28: RTC ACCESS service may be suspended
Page 29 and 30: • If a person has 10 or more no-s
Page 31 and 32: 2. RTC ACCESS management will commu
Page 33 and 34: Appeal of Service Suspension:An ind
Page 35 and 36: Mail to:Paratransit AdministratorRe

Rider's Guide - RTC Regional Transportation Commission

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