Rider's Guide - RTC Regional Transportation Commission

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6. If the service suspension is for reasons otherthan excessive no-shows, RTC ACCESS isnot required to provide service to the individualpending a decision. However, if a decisionhas not been made within 30 days ofcompletion of the appeal process, servicewill be provided from that time until or unlessthe appeal is denied.Communications will be in alternate format,if appropriate or necessary.Further appeals of the suspension process maybe made to:Federal Transit AdministrationOffice of Civil Rights1200 New Jersey Avenue S.E.Washington, DC 20590YOUR COMMENTS ARE WELCOME!We want to hear from you. Your comments areimportant to us. Please include:• Your name, address, and phone number.• The date, time, and location of the incident.• The RTC ACCESS van number and/or theoperator’s name.• Your compliment, suggestion, or complaint.
Mail to:Paratransit AdministratorRegional Transportation CommissionP.O. Box 30002Reno, NV 89520-3002Or call:348-0477 or for those requiring hearing or speechassistance, Relay Nevada 1-800-326-6868 (TTY,VCO or HCO).Postage-paid comment cards are mailed with allRTC ACCESS Rider’s Guides and ID cards for yourconvenience.Notes
Page 1: Effective May 2011Rider’s GuideRT
Page 4: WELCOME ABOARD RTC ACCESSThis bookl
Page 7 and 8: QUALIFYING AND ELIGIBILITYCriteria
Page 9 and 10: Applications for RTC ACCESS ADA Par
Page 11 and 12: Service AreaRTC ACCESS serves a 250
Page 13 and 14: • To be at a destination at a spe
Page 15 and 16: Taking Your RTC ACCESS Trip• RTC
Page 17 and 18: Subscription riders may cancel pick
Page 19 and 20: Wells AveLiberty/RylandMill StSkyli
Page 21 and 22: Will-Call Rides — Medical Return
Page 23 and 24: Companions, Attendants and Children
Page 25 and 26: • Seat belts must be worn at all
Page 27 and 28: RTC ACCESS service may be suspended
Page 29 and 30: • If a person has 10 or more no-s
Page 31 and 32: 2. RTC ACCESS management will commu
Page 33: Appeal of Service Suspension:An ind

Rider's Guide - RTC Regional Transportation Commission

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