Rider's Guide - RTC Regional Transportation Commission

Rider SuspensionRTC ACCESS may suspend rider privileges basedon the following criteria:• Verbal or physical abuse toward a RTC ACCESSemployee or rider.• Continued or repeated violation of the no-showor cancellation policies.• Behavior which presents a clear and presentdanger to an individual’s health or safety or toothers within the vehicle. (These behaviorsinclude conduct which is violent, seriouslydisruptive, or illegal.)For those riders who accumulate no-shows, thefollowing procedures apply:• If a person has 3 no-shows in any consecutive90-day period, a warning letter will be issued.• If a person has 6 no-shows in any consecutive90-day period, the rider will be suspended fromRTC ACCESS for 14 calendar days.• If a person has 9 no-shows in any consecutive90-day period, the rider will be suspended fromRTC ACCESS for an additional 30 calendar days.