Rider's Guide - RTC Regional Transportation Commission

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Eligibility EvaluationAll new and renewing applicants for eligibilityare to complete an application, have in-personevaluations and may be required to provide amedical professional’s verification of disability.The eligibility evaluations may include afunctional assessment for physical abilities orcognitive abilities as related to using the RTC RIDEtransit system independently.Eligibility is for up to 3 years and may beunconditional or limited to certain conditionssuch as when carrying packages. Conditionaleligibility includes “feeder service” or paratransitto connect to RTC RIDE transit buses. Feederservice rides are free and can be requested byall clients.If your eligibility is approved, your RTC ACCESSID will be mailed to you. This card must be shownto the driver each time you ride. Allow up to 21 daysfrom your evaluation for the eligibility process.If your eligibility is limited or denied, you may appealthe decision.If you are approved to ride RTC ACCESS, it isyour responsibility to notify both RTC ACCESSreservations and customer service of address orother changes in personal information.
Applications for RTC ACCESS ADA ParatransitEligibility are available from:RTC ACCESS Customer ServiceRegional Transportation Commission600 Sutro StreetReno, NV 89512Phone: 348-0477You may also print the application from the RTCACCESS website at rtcwashoe.com.The application packet includes a description ofthe eligibility application process and an Applicationfor RTC ACCESS ADA Paratransit Eligibility.Eligibility of Visitors to theReno/Sparks AreaVisitors who are ADA paratransit eligible in otherparatransit systems will be considered eligiblefor up to 21 days of riding RTC ACCESS in a year.After that time, riders must have a RTC ACCESSID. For more information, call Customer Service at348-0477.
Page 1: Effective May 2011Rider’s GuideRT
Page 4: WELCOME ABOARD RTC ACCESSThis bookl
Page 7: QUALIFYING AND ELIGIBILITYCriteria
Page 11 and 12: Service AreaRTC ACCESS serves a 250
Page 13 and 14: • To be at a destination at a spe
Page 15 and 16: Taking Your RTC ACCESS Trip• RTC
Page 17 and 18: Subscription riders may cancel pick
Page 19 and 20: Wells AveLiberty/RylandMill StSkyli
Page 21 and 22: Will-Call Rides — Medical Return
Page 23 and 24: Companions, Attendants and Children
Page 25 and 26: • Seat belts must be worn at all
Page 27 and 28: RTC ACCESS service may be suspended
Page 29 and 30: • If a person has 10 or more no-s
Page 31 and 32: 2. RTC ACCESS management will commu
Page 33 and 34: Appeal of Service Suspension:An ind
Page 35 and 36: Mail to:Paratransit AdministratorRe

Rider's Guide - RTC Regional Transportation Commission

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