Rider's Guide - RTC Regional Transportation Commission

• Wheelchairs, scooters, and other equipmentmust be secured in vans.• Mobility aids must be in good condition.• RTC ACCESS may not be able to transport awheelchair, scooter or other mobility devicelarger than 48” long x 30” wide or weighingmore than 600 pounds when occupied.SECTION 3RTC ACCESS POLICIES ANDPROCEDURESThe Regional Transportation Commission has madea commitment to provide high quality, specializedpublic transportation for people with disabilities.In order to serve as many people as possible, itis important that the rides reserved are the ridestaken. A ride not used is either a cancellation or ano-show. When rides are canceled a day or morein advance they can be used by other people, whilethose rides canceled on shorter notice are wasted.No-ShowsWhen a rider is not ready, not present, or choosesnot to go within the 30-minute pick-up window, it isconsidered a no-show. Rides canceled less than 1hour before their scheduled pick-up times are alsoconsidered to be no-shows.