Rider's Guide - RTC Regional Transportation Commission

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RTC ACCESS Service AreaFront inside coverRTC ACCESS One-Way Fares 1SECTION 1: Qualifying and Eligibility for RTC ACCESSCriteria for Qualifying 5RTC ACCESS CertificationEligibility Evaluation 6Eligibility of Visitors 7SECTION 2: Using the RTC ACCESS SystemStandards of Service 8Service Area 9Schedule Your Trip 10Taking Your RTC ACCESS Trip 13Subscription Service 14Shopper Routes 15Will-Call Rides 19Canceling or Rescheduling Your Trip 19Taxi Service 20Companions, Attendants and Children 21Service Animals and Pets 21Lost and Found 22Using RTC RIDE Buses 22RTC ACCESS Rider Responsibilities 22SECTION 3: RTC ACCESS Policies and ProceduresPolicies and Procedures 24No-Shows Policy 24Cancellations 25Rider Suspension 26Disciplinary Procedure 28Appeal of Service Suspension 31Your Comments are Welcome 32
QUALIFYING AND ELIGIBILITYCriteria for QualifyingAll applicants for RTC ACCESS eligibility mustmeet the federal requirements for Americans withDisabilities Act (ADA) paratransit eligibility. Eligibleindividuals must have one or more of the following:• Disabilities which prevent them fromindependently getting to/from a bus stop orthrough major transfer points.• Disabilities which prevent them from independentlyboarding, riding, and exiting a RTC RIDE bus.• Disabilities which prevent them fromindependently recognizing the correct busstops and key landmarks.
Page 1: Effective May 2011Rider’s GuideRT
Page 4: WELCOME ABOARD RTC ACCESSThis bookl
Page 9 and 10: Applications for RTC ACCESS ADA Par
Page 11 and 12: Service AreaRTC ACCESS serves a 250
Page 13 and 14: • To be at a destination at a spe
Page 15 and 16: Taking Your RTC ACCESS Trip• RTC
Page 17 and 18: Subscription riders may cancel pick
Page 19 and 20: Wells AveLiberty/RylandMill StSkyli
Page 21 and 22: Will-Call Rides — Medical Return
Page 23 and 24: Companions, Attendants and Children
Page 25 and 26: • Seat belts must be worn at all
Page 27 and 28: RTC ACCESS service may be suspended
Page 29 and 30: • If a person has 10 or more no-s
Page 31 and 32: 2. RTC ACCESS management will commu
Page 33 and 34: Appeal of Service Suspension:An ind
Page 35 and 36: Mail to:Paratransit AdministratorRe

Rider's Guide - RTC Regional Transportation Commission

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