Rider's Guide - RTC Regional Transportation Commission

2. RTC ACCESS management will communicateverbally with the individual and/or his or herrepresentative, explaining the infractions andrequesting corrective action. This verbal sessionwill also include an opportunity for the individualand/or his or her representative to respond.3. RTC ACCESS management will send writtenconfirmation of the conversation to theindividual, reiterating the conversation andagreed upon points. This written confirmationwill be mailed to the individual within 6 workingdays of the verbal conversation.4. All conversations or written communications willbe reviewed by more than one member of RTCACCESS management staff.5. If the infractions continue, a second verbalcommunication session will occur and a firstwritten warning will be issued to the individual.This written warning will state that if theinfractions do not cease immediately, RTCACCESS service will be suspended to theindividual. This written warning will state thespecific basis for the proposed suspensionand the nature and extent of the proposedsanction. This session will also include theopportunity for the individual and/or his or herrepresentative to respond.