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USER GUIDEAPPENDIX C - TROUBLESHOOTINGSetting up problem Probable cause Action1. The indicators do not lightup:2. The Nera WorldSet displayfreezes or stays completelyblank:The Interface Unit is notswitched ONPower is not connected.Battery is not installed.The handset cord is notconnected or damaged•Press Activate button for 1.5 secs.•Check that the power adapter is properly connected,use any DC source in the range 10.8 - 15.6 V.•Check that the handset cord is properly connectedand inspect the cord. Uses the RJ45 pins 3, 4, 5 and6 only.•Disconnect cord from Interface Unit and connect itagain.3. SIM not installed Message indicator blinksred•Insert SIM card. Must be a G3 SIM (USIM) providedby an Inmarsat DP/SP.•Read alarms in BGAN LaunchPad or Nera WorldSet.•Check SIM card installation/orientation.4. Message indicator blinksyellowSIM PIN needs to beenteredWith SIM card installed a SIM/PUK code is required.Use Nera WorldSet or BGAN LaunchPad to enter PIN.5. Signal indicator lights red Network rejection •Restart terminal and make sure to acquire a newGPS fix (green Signal indicator) before registeringwith the Inmarsat BGAN Network.GPS is needed for registering with the Inmarsatsystem.•Make sure to achieve the best possible satellitesignal at your location. Avoid obstructions.•Find another location.•Check for correct SIM card id IMSI, or terminal IMEI.EXPLORER 100/110C-1
APPENDIX C - TROUBLESHOOTING CONT’DUSER GUIDESetting up problem Probable cause Action6. Signal indicator blinksyellowTerminal has a stored GPSand a new fix is not yetobtained•Wait up to 5 minutes. However, it is possible to logonto the Inmarsat system if the stored GPS positionis within the same region as you were the last timeyou used the terminal, and the time stamp isaccepted by the system.7. Nera WorldPro cannot findthe satellite:9. Nera WorldPro 1000/1010functions abnormally:No or weak signals.Sight to satellite obstructed8. Low signal reception: ObstructionsAll signal indicators stayred, or blink•Check that no obstacles block the free sight to thesatellite.•Check with the coverage map.•The signal strength indicator should preferablyexceed 50% in BGAN LaunchPad or in the NeraWorldSet display.•Check that no obstacles block the free sight to thesatellite.•Restart the search for any satellite by pressing the Activatebutton.•Turn off the terminal by pressing the Activatebutton, and switch on again. May be necessary topress Activate for 10secs or remove battery.•Verify correct voltages to the terminal: 10.8 - 15.6 VDC.•Download new software from the Nera website.(preferably done by a Nera Regional Service Centre)10.Nera WorldPro functionsabnormally:All signal indicators stayyellow. Activate buttonhas been pressed and heldfor more than 10seconds.•Terminal in software upgrade mode.To exit the upgrade mode, switch OFF the terminaland switch it ON again.•Download new software from the Nera website.(preferably done by a Nera Regional Service Centre)C-2EXPLORER 100/110
Page 6 and 7:
CONTENTSVoice communication via the
Page 8 and 9:
INTRODUCTION CONT’DStandard equip
Page 12 and 13:
TECHNICAL DATA CONT’DUSER GUIDENe
Page 14:
TECHNICAL DATA CONT’DAC/DC adapte
Page 17 and 18: USER GUIDETerminal modesToggling be
Page 19 and 20: USER GUIDESIM cardISDN Handset SIM
Page 21 and 22: USER GUIDEGPSThe Global Positioning
Page 23 and 24: USER GUIDESetting up,using the sign
Page 25 and 26: USER GUIDEAntenna pointingThe Inmar
Page 27 and 28: USER GUIDERegister with NetworkPres
Page 29 and 30: USER GUIDEOPERATION CONT’DCables
Page 31 and 32: USER GUIDEData connection via Ether
Page 33 and 34: USER GUIDEUsing the ISDN HandsetEna
Page 35 and 36: USER GUIDEOPERATION CONT’D3 Enter
Page 37 and 38: USER GUIDEMaking a Call1 Dial 00, c
Page 39 and 40: USER GUIDEText MessageText messages
Page 41 and 42: USER GUIDEOPERATION CONT’DISDN Ha
Page 43 and 44: USER GUIDEOPERATION CONT’DSplit o
Page 45 and 46: USER GUIDEData connection via USBUs
Page 47 and 48: USER GUIDEEnabling Bluetooth using
Page 49 and 50: USER GUIDEOPERATION CONT’DEXPLORE
Page 51 and 52: USER GUIDEEXPLORER 110 WEB MMI cont
Page 53 and 54: USER GUIDEOPERATION CONT’DBGAN La
Page 55 and 56: USER GUIDEOPERATION CONT’DStatusT
Page 57 and 58: USER GUIDEOPERATION CONT’DLaunchP
Page 59 and 60: USER GUIDEOPERATION CONT’DAudio a
Page 61 and 62: APPENDIX A - SYSTEM OVERVIEW CONT
Page 63 and 64: APPENDIX A - SYSTEM OVERVIEW CONT
Page 65: APPENDIX B - LIST OF TERMS CONT’D
Page 69 and 70: APPENDIX C - TROUBLESHOOTING CONT
Page 71 and 72: APPENDIX C - TROUBLESHOOTING CONT
Page 73: APPENDIX C - TROUBLESHOOTING CONT
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