explorer 100/110

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USER GUIDEAPPENDIX C - TROUBLESHOOTING CONT’DOperation problem Probable cause Action5. Connection unsuccessful: Other end does not replyNo answer from SASWrong connection details• Verify that you are logged on to the system.• Verify satellite signal•Check the APN address (located on the SIM card)with your Distribution Partner (DP). Select correctuser name and password. If required, enter datausing BGAN LaunchPad.•Check whether your SIM card is registered.6. Terminal fails to connect indata modeIncomplete dialing• Verify satellite signal indicator, shouild light green.•Using BGAN LaunchPad, check status and networkregistration.•Using BGAN LaunchPad, make sure to select dataconnection.• Select background data.• Try again.7. Disconnects after some time Wrong setting in dialup •Check properties>options>idle time before hang up.(DUN)• Check satellite signal, can vary in some locations,see User Guide.8. Satellite Signal indicatorturns redLogging onto the Inmarsatsystem failed• Terminal has no GPS fix, or stored fix is rejected.• Satellite signal too low.• Make sure to acquire a GPS fix.• Verify satellite signal.EXPLORER 100/110C-7
APPENDIX C - TROUBLESHOOTING CONT’DUSER GUIDEOperation problem Probable cause Action9. Low throughput Many users logged on •Try laterthe system•Use another Ocean RegionNote! You only pay for data sent/received• Check satellite signal10.Streaming failsNot available service•Check with your DP (Distribution Partner) on theavailability on your SIM card.• Using BGAN LaunchPad, verify APN located on SIMcard.• Nera WorldPro supports QoS streaming 32 and64kbps.11. Out of range • Not within the Inmarsat coverage.• Check GPS fix, get a new GPS fix.• Check satellite signal, typically more than 50%.C-8EXPLORER 100/110
Page 6 and 7:
CONTENTSVoice communication via the
Page 8 and 9:
INTRODUCTION CONT’DStandard equip
Page 12 and 13:
TECHNICAL DATA CONT’DUSER GUIDENe
Page 14:
TECHNICAL DATA CONT’DAC/DC adapte
Page 17 and 18:
USER GUIDETerminal modesToggling be
Page 19 and 20:
USER GUIDESIM cardISDN Handset SIM
Page 21 and 22: USER GUIDEGPSThe Global Positioning
Page 23 and 24: USER GUIDESetting up,using the sign
Page 25 and 26: USER GUIDEAntenna pointingThe Inmar
Page 27 and 28: USER GUIDERegister with NetworkPres
Page 29 and 30: USER GUIDEOPERATION CONT’DCables
Page 31 and 32: USER GUIDEData connection via Ether
Page 33 and 34: USER GUIDEUsing the ISDN HandsetEna
Page 35 and 36: USER GUIDEOPERATION CONT’D3 Enter
Page 37 and 38: USER GUIDEMaking a Call1 Dial 00, c
Page 39 and 40: USER GUIDEText MessageText messages
Page 41 and 42: USER GUIDEOPERATION CONT’DISDN Ha
Page 43 and 44: USER GUIDEOPERATION CONT’DSplit o
Page 45 and 46: USER GUIDEData connection via USBUs
Page 47 and 48: USER GUIDEEnabling Bluetooth using
Page 49 and 50: USER GUIDEOPERATION CONT’DEXPLORE
Page 51 and 52: USER GUIDEEXPLORER 110 WEB MMI cont
Page 53 and 54: USER GUIDEOPERATION CONT’DBGAN La
Page 55 and 56: USER GUIDEOPERATION CONT’DStatusT
Page 57 and 58: USER GUIDEOPERATION CONT’DLaunchP
Page 59 and 60: USER GUIDEOPERATION CONT’DAudio a
Page 61 and 62: APPENDIX A - SYSTEM OVERVIEW CONT
Page 63 and 64: APPENDIX A - SYSTEM OVERVIEW CONT
Page 65 and 66: APPENDIX B - LIST OF TERMS CONT’D
Page 67 and 68: APPENDIX C - TROUBLESHOOTING CONT
Page 69 and 70: APPENDIX C - TROUBLESHOOTING CONT
Page 71: APPENDIX C - TROUBLESHOOTING CONT
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