BioDocAnalyze (BDA) digital - Biometra

4 Service
BDAdigital Manual, Vers. 01_11
23
Service
In case you have any problem with the device please contact our service division or your local Biometra
dealer.
Biometra GmbH
Service Department
Rudolf-Wissell-Straße 14-16, D-37079 Göttingen, Germany
Tel: +49 551 50686-10 or -12
Fax: +49 551 50881-11
e-mail: service@biometra.com
Please follow the return instructions when returning the device:
Return instructions
Please contact our service department for providing a return authorization number (RAN). This
number has to be applied clearly visible to the outer box.
Returns without the RAN will be not be accepted!
Return only faulty devices. For any technical problem that is not clearly identifiable as a device
failure, please contact the Service Department of Biometra.
Use the original packing or a similar robust packing when returning the material.
The darkhood must be shipped on a pallet. The transilluminator has to removed from the
hood and must be shipped separately! The drawer must be secured with some packing
material to avoid that the drawer is moving and touching the UV protection shield during
transport.
Mark the outer packing with “CAUTION! SENSITIVE ELECTRONIC INSTRUMENT!”
Please include a precise description of the problem and preferably one that also describes by which
procedure the failure occurs or how it is caused.
Important:
Clean every part of the device from residues such as chemical, radioactive and dangerous
biological contamination. Please confirm in writing (Equipment Decontamination
Certificate) before every return that the device is free of radioactive and dangerous biological
contamination. Contaminated devices sent to Biometra will be refused!
The sender will be liable for the repair order in case of damage resulting from an inadequate
decontamination of the device.
Please include a note with the following information:
a) Sender’s name and address
b) Contact person and phone number in case of inquiry.