SonicWALL Global VPN Client

Troubleshooting SonicWALL Global VPN ClientThe SonicWALL Global VPN Client provides tools for troubleshooting your VPN connections.This section explains using Log Viewer, generating a Help Report, accessing SonicWALL’sSupport site, using SonicWALL Global VPN Client help system, and uninstalling the GlobalVPN Client.Log ViewerThe SonicWALL Global VPN Client Log Viewer window displays messages about GlobalVPN Client activities. The Log Viewer window displays the type of message (Information,Error, or Warning) the peer IP address or FQDN, and the date and time the message wasgenerated.Note! You can enabled the logging of all ISAKMP messages in the Log Viewer by selectingView>Options, and then on the General page, selecting Enable logging of all ISAKMPmessages.You can save a current log to a .txt file. When you save the current log to a file, the Global VPNClient automatically adds a Help Report containing useful information regarding the conditionof the SonicWALL Global VPN Client as well as the system it’s running on for troubleshooting.The Help Report information is inserted at the beginning of the log file. See “Generating a HelpReport” on page 42 for more information.Tip! See “Appendix E- Log Viewer Messages” on page 63 for complete listing of Log Viewermessages.To open the Log Viewer window, click the Log Viewer button on the Global VPN Client windowtoolbar, or choose View>Log Viewer, or press Ctrl+L.SonicWALL Global VPN Client 2.1 Administrator’s Guide Page 39