1.5 CEs - Illinois Health Care Association
1.5 CEs - Illinois Health Care Association
1.5 CEs - Illinois Health Care Association
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Dining Culture Change: It’s More Than a Systems Change<br />
Susan L. Farrell, MBA, RD, SLF Consulting & Training<br />
Track DIET<br />
Many facilities are trying to advance culture change in dining service through changing systems. Although system<br />
changes to increase choices and the quality of meal service are good, that alone does not change the culture in the<br />
facility. This session discusses organizational culture, culture change in long term care and choices to offer. It also<br />
discusses how to balance resident choice with the reality of resident care and facility operations.<br />
Credentialing: The Next Step Toward Professionalism<br />
Myrtle Klauer, AP-BC, ADC, CAP, <strong>Illinois</strong> Council on Long Term <strong>Care</strong><br />
Track ACT<br />
In 2010, the National <strong>Association</strong> of Activity Professionals (NAAP) responded to its members’ requests for a new<br />
credentialing option. NAAP worked closely with a group of activity professionals to form a Credentialing Committee<br />
charged with developing new professional standards for certification at two levels: Activity Professional - Board Certified<br />
(AP-BC) and Activity Consultant - Board Certified (AC-BC). This session will assist activity professionals in the process<br />
of becoming Board Certified.<br />
The “Magic” of a Long Term <strong>Care</strong> <strong>Care</strong>er<br />
Clint Maun, CSP, Maun-Lemke Speaking & Consulting, LLC<br />
Track MULTI<br />
<strong>Health</strong>care professionals are challenged every day to make a difference by putting other people first. This journey leads<br />
to many opportunities for self-discovery and personal development. While a long term care career may have many twists<br />
and turns in the road, it is no doubt one of the most engaging opportunities an individual can possess in their lifetime.<br />
9:45 – 11:15 a.m. (<strong>1.5</strong> <strong>CEs</strong>)<br />
Basic Sales Techniques for Administrators and Admissions Coordinators<br />
Jeanne Sexson, BA, MA, MA-Certification, je Sexson Enterprises<br />
Track ADM, SS<br />
Each step of the healthcare sales process affects the facility’s credibility and census. This practical and interactive session<br />
will address these steps, including matching facility services with guest priorities, positioning the facility ahead of<br />
competition, overcoming objections, translating facility features into guest benefits, giving an effective tour and making<br />
a strong closing.<br />
CliCk here to register online<br />
THURSDAY<br />
8 – 9:30 a.m. (<strong>1.5</strong> Ces)<br />
Back Back to aGeNDa<br />
cover<br />
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