The European e-Business Report 2004 - Berlecon Research GmbH

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The European E-Business Report 2004services firm, regardless of its size. More than 90% of office workers have access to and use Internetapplications. An interesting observation from the e-Business Survey in November 2003 was therelatively good ranking of firms in some of the new Member States, such as Estonia and Slovenia, interms of network infrastructure. They outperform companies from some of the former EU-15 MemberStates.Exhibit 2.8-3: Use of ICT Infrastructure in the ICT services sectorLocal AreaNetworkWide AreaNetwork155Remoteaccess tocompanynetworkWirelessremote accessto companynetworkInternetaccessSector total (EU-5) N=502 N=502 N=502 N=502 N=502% of employment 87 59 73 25 98% of enterprises 72 15 53 11 970-9 employees 71 13 52 10 9710-49 employees 87 45 78 23 9650-249 employees 93 58 78 29 99250+ employees 93 85 79 33 98All (9) Sectors (EU-5) N=4516 N=4516 N=4516 N=4516 N=4516% of employment 61 29 37 10 95% of enterprises 32 5 16 4 89Base (100%): all enterprises. EU-5 (DE, ES, FR, IT, UK). Weighting: Figures for size-bands in % of enterprises. Figures fortotals are weighted by employment ("enterprises comprising … % of employees"). Reporting period: March/November 2003.Source: e-Business W@tch (2004)The ICT services sector has a greater use of broadband networks than the other sectors monitored bythe e-Business W@tch. More than 5 in 10 employees in the sector work in companies that use morethan 2 Mb/s Internet connections. Broadband connections are crucial, for example, for telecomservices companies. They have to transfer or receive large amounts of data to manage daily businessoperational processes and transactions, for instance billing processes, telecom switching maintenance,or customer relations. Furthermore, broadband access to Internet is becoming critical forcompanies that turn more and more to outsourcing for managing some of their activities such as datacentre activities (server management, data updating, storage capacity), disaster recoverymanagement (backup services, physical disaster recovery services), or call centres management.Internal business processesKnowledge management and e-learning: In the ICT services sector, more than three quarters ofemployees have access to the company's Intranet, one third use e-learning applications, and onequarter use knowledge management application; this is far beyond the average of the other sectors.Knowledge sharing is becoming a strategic issue in the ICT sector. For instance, e-learningapplications are well suited as a tool to keep employees’ informed about the latest technologicaltrends. The ICT services sector must deploy tremendous efforts in this context. Knowledgemanagement and e-learning have close links with the Intranet, as the latter often constitutes the basicplatform for related applications.Online technologies for internal processes: Two thirds of the employees of the ICT services sectorwork in companies that use online technologies to share documents or for collaborative work,compared to only 40% of the employees on average in all sectors. The share of companies usingonline tools for project controlling purposes (track working hours and production time) is even fourtimes higher than on average. Online technologies can particularly improve efficiency in the frameworkof projects realised by different working sites at different or remote locations, which is quite common inthe ICT services.On the other hand, only 21% of the employees from the sector work in companies using an ERPsystem. ERP systems are especially employed in telecom services companies, which have to dealwith complex technologies and a large number of customers.
The European E-Business Report 2004Exhibit 2.8-4: ICT use for internal business processes in the ICT services sectorUse anIntranetUse an ERPsystemto sharedocuments forcollaborativeworkUse online technologies …to trackworking hoursand/orproduction timeto supporthumanresourcesmanagementSector total (EU-5) N=502 N=502 N=502 N=502 N=502% of employment 77 21 67 43 42% of enterprises 41 4 47 20 160-9 employees 39 3 45 19 1410-49 employees 65 18 67 28 3750-249 employees 91 20 65 45 41250+ employees 94 32 78 57 57All (9) Sectors (EU-5) N=4516 N=4516 N=4516 N=4516 N=4516% of employment 45 19 40 20 21% of enterprises 21 5 22 5 5Base (100%): all enterprises. EU-5 (DE, ES, FR, IT, UK). Weighting: Figures for size-bands in % of enterprises. Figures fortotals are weighted by employment ("enterprises comprising … % of employees"). Reporting period: March/November 2003.Source: e-Business W@tch (2004)Electronic procurement and supply chain integrationElectronic procurement: In a competitive global market, procurement processes and supply chainmanagement systems are of increasing importance. This holds true for the ICT services sector whichranks first regarding online purchasing and e-procurement usage compared to the other sectorsstudied.Exhibit 2.8-5: Electronic procurement and supply chain integrationin the ICT services sectorMake onlinepurchasesOnline purchasesaccount for atleast 5% of totalvolumeIT system isintegrated withthat of a supplierfor placing ordersUse an SCM(Supply ChainManagement)systemSector total (EU-5) N=502 N=502 N=502 N=502% of employment 74 54 19 11% of enterprises 75 58 8 20-9 employees 74 58 8 210-49 employees 80 62 12 850-249 employees 71 51 13 6250+ employees 73 50 27 18All (9) Sectors (EU-5) N=4516 N=4516 N=4516 N=4516% of employment 46 23 8 6% of enterprises 31 18 6 2Base (100%): all enterprises. EU-5 (DE, ES, FR, IT, UK). Weighting: Figures for size-bands in % of enterprises. Figures fortotals are weighted by employment ("enterprises comprising … % of employees"). Reporting period: March/November 2003.Source: e-Business W@tch (2004)Online buying is also well used by SMEs from the sector. 80% of small companies (10-49 employees)purchase online. However, online purchasing of small and large companies is fundamentally different.In large companies, online buying implies the existence of integrated procurement systems. Forinstance, when Telecom Italia launches online tenders via its corporate Internet site, it allows suppliersto know about offers and the final results in real time, thus making mutual relations even moretransparent between players. In SMEs, online buying is often a rather simple, "manual" buying processvia websites from suppliers.156
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Section I: The e-Business Index(a p
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Section II: The European e-Business
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Section III: 20 indicators on ICT a
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