The European e-Business Report 2004 - Berlecon Research GmbH

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Section III: 20 indicators on ICT and e-businessChart 3-15:Use of SCM systemsChart 3-16:Use of CRM systemsTextile7Textile7Chemicals13Chemicals16Electronics10Electronics23Transport equ.19Transport equ.26Retail5Retail7Tourism3Tourism14ICT services11ICT services36Business services6Business services13Health services1Health services6Crafts & trade3Crafts & trade30-9 empl.20-9 empl.310-49 empl.310-49 empl.950-249 empl.750-249 empl.17250+ empl.13250+ empl.21Total (EU-5)6Total (EU-5)13DE7DE15Source: e-Business W@tch (2004)ES13FR 4IT 3UK 5EE 4PL 20 5 10 15 20 25Source: e-Business W@tch (2004)ES 7FR 12IT 8UKEE1715PL 60 10 20 30 40 50Based on survey question B60a: “Has your companyimplemented an SCM, that is a Supply Chain Managementsystem?”Base (100%): all enterprisesWeighting: Figures for sectors, countries and total are weightedby employment; fi gures for size-bands in % of fi rms.Based on survey question B60b: “Has your companyimplemented a CRM, that is a Customer RelationshipManagement system?”Base (100%): all enterprisesWeighting: Figures for sectors, countries and total are weightedby employment; fi gures for size-bands in % of fi rms.57
Section III: 20 indicators on ICT and e-businessChart 3-17:Have a website and use a contentmanagement system to maintain itChart 3-18:Firms selling at least 5% oftheir products or services onlineTextile7Textile1Chemicals17Chemicals2Electronics28Electronics8Transport equ.23Transport equ.13Retail17Retail9Tourism26Tourism24ICT services38ICT services11Business services28Business services6Health services12Health services3Crafts & trade6Crafts & trade10-9 empl.90-9 empl.510-49 empl.1410-49 empl.1050-249 empl.1950-249 empl.6250+ empl.37250+ empl.10Total (EU-5)22Total (EU-5)9DE17DE9Source: e-Business W@tch (2004)ES25FRIT1919UKEE2830PL160 10 20 30 40 50Source: e-Business W@tch (2004)ES9FR 5IT7UK11EE7PL 60 5 10 15 20 25Based on survey questions B1: “Does your company have awebsite on the Internet?” and B3: “Does your company makeuse of a content management system, which allows differentdepartments to access the website and update information?”Base (100%): all enterprisesWeighting: Figures for sectors, countries and total are weightedby employment; fi gures for size-bands in % of fi rms.Based on survey questions B21: “Does your company sellgoods or services on the Internet or through other onlinedistribution channels?” and B26: “Please estimate how large ashare of your total sales is conducted online.”Base (100%): all enterprisesWeighting: Figures for sectors, countries and total are weightedby employment; fi gures for size-bands in % of fi rms.58
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