The European e-Business Report 2004 - Berlecon Research GmbH

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The European E-Business Report 2004Exhibit 2.10-2: Importance of e-business application fields in health & social servicesE-business application area Importance RemarkInfrastructure and skillsLAN implemented The implementation level is very low except for very largeorganisations.Recruitment of ICT specialists Recruitment activities are extremely low.Internal business processesAvailability of an Intranet Even in large organisations the availability of Intranets is farbelow the European all sector average.e-learning applications Electronic training and continuing education support is slightlyabove EU average.Human resourcesmanagement applications In line with the key importance of human capital for this sector,such applications are relatively widely diffused.Procurement and supplychain managementOnline purchasing Next to personnel, supplies are the second largest cost factor;this is reflected by the relative importance of online purchasing.Decrease direct procurementcosts through e-procurementAs in other sectors, realising the potential of reducing costs isthe most important benefit of online procurement. Improvingprocess efficiency is almost equally important.Marketing and salesWeb presence Very few online marketing activities beyond simple webpresence can be observed, largely restricted to larger organisations.Interactive options for patients are virtually absent.(Inter)active patient informationand involvementExtended enterpriseElectronic networking withother actors and organisationse-business standards forexchanging structured dataAnticipated importanceIntegration of IT componentsthrough web services[][]Comprehensive, reliable online health information for citizenand empowerment of patients is a key European policyconcern, but virtually absent as far as health care services areconcerned.Connectivity amongst participants of the health care deliverychain is of utmost importance for the further development of e-health applications. The actual use of online technologies (otherthan free text e-mail) for service co-operation is, however, stillvery low. Interoperability has become a key policy concern.Except for large organisations, the exchange of standardiseddata is very limited. Proprietary standards still dominate, thushindering interoperability.Looking into the future, the highest importance was attached toservice integration via web services.Virtual private networks (VPN) The expansion of VPNs to improve services and reduce costs isequally of great relevance.XML based standards [] The great importance of XML-based standards for the futureintegration of services has not yet been recognised by thesector players.Significance and impactAssessment of presentsignificanceSignificance of e-business applications is assessed higher thanthe present implementation level would suggest. It increasesstrongly with size of organisation.Key implementation barriers Size of organisation, complexity of technology and costs areregarded as key barriers to the wider diffusion.Greatest impact: collaborationand information exchange In line with earlier results, the greatest impact is anticipated inco-operation for service provision and the comprehensiveavailability of management information. = little relevance; = average relevance; = very relevant; = high relevance for sector = mixed results, depending on the size of organisation; [ ] = assessment of future relevanceSource: e-Business W@tch (2004)177
The European E-Business Report 2004Exhibit 2.10-3: Use of ICT infrastructure in the health & social services sector (2003)Use ofcomputersInternetaccessUsee-mailLocal AreaNetworkUse theWWWWide AreaNetworkRemoteAccessWirelessLANSector total (EU-5)% of employment 93 72 63 42 58 14 17 6% of enterprises 87 63 51 22 47 2 9 30-9 employees 85 61 48 15 44 2 8 310-49 employees 96 83 77 48 73 4 25 550-249 employees 97 90 87 59 82 12 18 9250+ employees 100 86 86 91 77 50 30 19All 9 Sectors (EU-5)% of employment 95 88 84 61 77 29 37 10% of enterprises 89 76 68 32 58 5 16 4Base: all enterprises. EU-5 = DE, ES, FR, IT, UK. N=501 for EU-5 sector total and 50-100 per country.Weighting: Figures for size-bands in % of enterprises. Figures for countries are weighted by employment ("enterprisescomprising … % of employees"). Reporting period: November 2003.Internal business processesSource: e-Business W@tch (2004)Improving the efficiency of internal processes is one of the main drivers for e-business in the H&SSsector. Large organisations are most likely to make use of these applications as the efficiency gainsfrom ICT-supported internal business processes tend to increase with company size. In the H&SSsector, only 25% of all employees work in organisations that have implemented an Intranet (seeExhibit 2.10-4) compared to an EU-5 average of 45% for all sectors, and this covers only 11% of allorganisations. For all applications, diffusion increases by size-class, but organisations with 250+employees clearly dominate this field. However, even in large organisations Intranets have not yetbecome a commonplace – only 63% have one.Sharing documents to perform collaborative work is quite common again only among the largestorganisation (61%). Applications for tracking working hours are very limited. In line with the keyimportance of human capital in this sector, human resources management applications are alreadyrelatively widely diffused amongst the largest organisations (47%), and even those with 50-249employees boost a value of 19%.Exhibit 2.10-4: ICT use for internal business processesin the health & social services sector (2003)Use an Intranetto sharedocuments forcollaborative workUse online technologies ...to track workinghours and/orproduction timeto support humanresourcesmanagementSector total (EU-5)% of employment 25 28 9 16% of enterprises 11 16 3 30-9 employees 9 18 2 210-49 employees 19 22 11 1450-249 employees 36 38 16 19250+ employees 63 61 26 47All (9) Sectors (EU-5)% of employment 45 40 20 21% of enterprises 21 22 5 5Base: all enterprises. EU-5 = DE, ES, FR, IT, UK. N=501 for EU-5 sector total and 50-100 per country. Weighting: Figures forsize-bands in % of enterprises. Figures for countries are weighted by employment ("enterprises comprising … % of employees").Reporting period: November 2003.Source: e-Business W@tch (2004)178
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Section II: The European e-Business
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Section III: 20 indicators on ICT a
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