The European e-Business Report 2004 - Berlecon Research GmbH

The European E-Business Report 2004Table of contentsForeword ................................ ................................ ................................ .....................5by Olli Rehn, Commissioner of the European CommissionIntroduction to the e-Business W@tch ................................ ................................ .......6Executive Summary ................................ ................................ ................................ ....9Part 1: Synopsis of Main Findings ................................ ................................ .........141.1 Deployment of ICT infrastructure ...................................................................................... 151.2 Automation of internal business processes....................................................................... 181.3 Online purchasing and supply chain integration ............................................................... 221.4 Electronic marketing and sales ......................................................................................... 261.5 Special trend analysis: The use of electronic standards in 2003/04................................. 321.6 IT still matters: New evidence on Internet-enabled innovation ........................................ 371.7 Case studies on electronic business: Conclusions and lessons learned.......................... 611.8 Policy challenges............................................................................................................... 661.9 International outlook: Worldwide trends in e-business...................................................... 71Chart Report: E-Business in 2003/04 ................................ ................................ .......41Part 2: Summaries of 10 e-Business Sector Studies (2004) ................................ .772.1 The textile industries ........................................................................................................ 772.2 The chemical industries .................................................................................................... 882.3 The manufacture of electrical machinery and electronics ................................................ 992.4 The transport equipment industries ................................................................................ 1102.5 Craft and trade sectors ................................................................................................... 1222.6 The retail industry ........................................................................................................... 1312.7 The tourism industry ....................................................................................................... 1412.8 ICT services .................................................................................................................... 1522.9 The business services sector ......................................................................................... 1622.10 Health and social services .............................................................................................. 174Part 3: Contributions ................................ ................................ ............................ 1873.1 E-Business and Labour Productivity Across the Economy ............................................ 189by Tony Clayton and Peter Goodridge, UK Office for National Statistics3.2 What Drives E-Business Diffusion among Firms?Evidence from European Companies ............................................................................ 195by Kenneth L. Kraemer, Kevin Zhu & Sean Xu, University of California, Irvine, andWerner B. Korte and Karsten Gareis, empirica GmbH3.3 Measuring e-Business in Canada .................................................................................. 204by George Sciadas, Statistics Canada3