XDT Manual - Pioneer Air Systems Engineering

XDT User’s ManualWarrantyThis instrument is warranted to be free from defects in workmanship and materials. Liability under thiswarranty is limited to servicing, calibrating, and replacing any defective parts of the instrument returned tothe factory for that purpose. Fuses are specifically excluded from any liability. This warranty is effectivefrom the date of delivery to the original purchaser. The equipment must be determined by Xentaur to havebeen defective for the warranty to be valid. This warranty applies as follows:• one year for electronics• one year for mechanical failures to the sensor• six months for calibrationsIf damage is determined to have been caused by misuse or abnormal conditions of operation, the ownerwill be notified and repairs will be billed at standard rates after approval.Maintenance PolicyIn cases when equipment fault is suspected, please notify your representative of the problem, be sure toprovide them with model and serial numbers. If the problem can not be resolved, then ask for a ReturnAuthorization Number (RAN) and shipping instructions. Issuance of an RAN does not automatically implythat the equipment is covered by our warranty, that will be determined after we receive the equipment.Pack the equipment in a suitable box with sufficient padding, include the RAN number on your paperwork,and send the equipment, prepaid, to the designated address. Equipment returned without an RAN, or withreversed shipping or import/export charges, will not be acceptedIf the warranty has expired, or the damage is due to improper use or exposure of the equipment; then therepair facility will provide an estimate and wait for approval before commencing repairs.For your convenience a Return Authorization Request Form is provided in appendix N, it must be completedand sent back to the provided destination in order to obtain a RAN.iv