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IronPort - CLI reference guide

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supportrequest<br />

Description<br />

Usage<br />

Example<br />

146<br />

Cisco <strong>IronPort</strong> AsyncOS 7.6 <strong>CLI</strong> Reference Guide<br />

Chapter<br />

Send a message to <strong>IronPort</strong> Customer Care. This command requires that the<br />

appliance is able to send mail to the Internet. A trouble ticket is automatically<br />

created, or you can associate the support request with an existing trouble ticket.<br />

Commit: This command does not require a ‘commit’.<br />

Cluster Management: This command is restricted to machine mode. It is further<br />

restricted to the login host (i.e., the specific machine you are logged onto). This<br />

command requires access to the local file system.<br />

Batch Command: This command does not support a batch format.<br />

The following example shows a support request that is not related to an existing<br />

support ticket.<br />

Table 3-57 supportrequest<br />

mail3.example.com> supportrequest<br />

Do you want to send the support request to supportrequest@ironport.com?<br />

[Y]> y<br />

Do you want to send the support request to additional recipient(s)? [N]><br />

y<br />

Please enter the email address(es) to which you want to send the support<br />

request. Include anyone in your organization that should be

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