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Non-verbal communicationNon-verbal communication can be just as important as what is actually said. When communicating importantmessages, be aware of the volume and tone of your voice, your physical gestures, and facial expressions.Body language is an important component of communication and can have a big impact on how a messageis received.An open posture, calm voice, and relaxed body language help communicate your message in a non-threateningway and this makes it more likely that the message will be heard and understood.The supervisor’s toolkit – handoutsThe following acronym, can help you remember some key factors in non-verbal communication.S – Face the person squarelyO – Open posture, no crossed arms or fidgetingL – Lean towards the person, not too much but just enough to show interestE – Maintain eye contact, without staringR – Be relaxed and comfortableFIRST EDITIONHETI The Superguide105