Open - HETI - NSW Government

The supportive roleAsk their storyBe genuinely curious. It’s about understanding their experience.Examples:• What was going on for you?• What were you trying to achieve?• What led you to that decision?Talk tentativelyBe aware you don’t have a monopoly on reality. Leave yourself some room to re-evaluate based on new information.Examples:• Is that accurate?• Is that how you see it?• Am I missing something important here?Encourage testingLook out for untested assumptions. Check for blind spots.Examples:• What other ways could we look at this?• Is there another explanation for what they did?• Are you sure they would reject that approach?• How else might others experience this?FIRST EDITIONHETI The Superguide65