ICT and e-Business Impact in the Retail Industry - empirica

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ICT and e-Business Impact in the Retail Industry - empirica

e-Business in the Retail Sector4.3 ICT and innovation............................................................................................................964.3.1 Survey findings about ICT and innovation........................................................................................964.3.2 Links between skills, e-collaboration and ICT-enabled innovation................................................... 1004.3.3 ICT innovation, firm performance and organisational change.......................................................... 1034.3.4 Overview of results on ICT and innovation..................................................................................... 1074.4 ICT and market structure................................................................................................. 1074.4.1 Survey findings on ICT and competition......................................................................................... 1084.4.2 Market structure and ICT diffusion................................................................................................. 1104.4.3 ICT impact on market structure...................................................................................................... 1114.4.4 Overview of results on ICT and market structure............................................................................ 1134.5 ICT and the retail sector’s value chain............................................................................. 1134.6 Summary of impact analysis............................................................................................ 1155 Case studies..............................................................................................1185.1 Mercator, Slovenia........................................................................................................... 1215.2 Globus, Germany............................................................................................................ 1305.3 Brookland Plus Products/Dirk van den Broek, Netherlands.............................................. 1375.4 AMJG Comunicações, Portugal....................................................................................... 1455.5 Casino Group, France..................................................................................................... 1505.6 4fitness, Germany........................................................................................................... 1565.7 Fleria Floral Creations, Greece........................................................................................ 1635.8 Smart Supermarket, Malta............................................................................................... 1685.9 EMPiK, Poland................................................................................................................ 1745.10 Cyprus-PC.com, Cyprus.................................................................................................. 1826 Conclusions: outlook and policy implications ..........................................1886.1 Outlook on further developments expected...................................................................... 1886.2 Policy implications........................................................................................................... 1896.2.1 Introduction to policy implications.................................................................................................. 1896.2.2 Suggested political activities.......................................................................................................... 190References.............................................................................................................194Annex I: The e-Business Survey 2007 – methodology report................................197Annex II: Econometric analysis methodology.......................................................2034

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