Full Report (PDF) - Office of the Legislative Auditor

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8MOTOR VEmCLE DEPUTY REGISTRARSoffices that are not deputy registrars process 9 percent, and the Department of PublicSafety 3 percent. Deputy registrars process the remaining 59 percent.State RegulationDPShasprimaryresponsibilityfor regulatingdeputyregistrars.The Department of Public Safety has primary responsibility for regulating deputyregistrars because it is responsible for administering the registration of motor vehiclesand licensing of drivers, the two principal programs involving deputy registrars.The Commissioner of Public Safety, as the registrar of motor vehicles, mayappoint and, for cause, discontinue deputy registrars.The Department of Natural Resources administers the registration of boats, snowmobiles,and ATVs. However, these programs are small compared to DPS programsand DNR can not appoint nor discontinue a deputy registrar.The Pollution Control Agency (PCA) regulates the Minnesota Vehicle InspectionProgram, which requires residents of the Twin Cities metropolitan area to documentthat their vehicles meet pollution control standards before the~ can renewtheir vehicles' registration. PCA contracts with a private company to operate 11emission test stations in the Twin Cities area. Figure 1.5 shows the location of theemission test stations and deputy registrars in the Twin Cities area.Motor Vehicle Registration and TitlingI Objectives of. the motorvehicleprograminclude raisingrevenue for thestate, andmaintainingaccurate titlerecords thatdocument theownership ofeach vehicle.One objective of the motor vehicle program is to mise revenue for the state. In fiscalyear 1993, deputy registrars collected about $610 million in motor vehicle feesand taxes on behalf of the State of Minnesota, including $325 million in motor vehicleregistration fees and $285 million in excise (sales) taxes. Because of thelarge amount of state funds involved, the Department of Public Safety closelyregulates the handling of state funds, license plates, and tabs. To ensure that statefunds are promptly deposited in state accounts, DPS rules require deputies to depositstate funds by the day after the transaction. In addition, each day deputiesmust mail DPS summary reports and transaction materials. DPS auditors verifythat deputies deposit the proper amount.The department controls the production and distribution of inventory, including licenseplates, tabs, and forms. DPS field representatives periodically check the inventoryof each deputy to ensure that no stock is missing. Deputy registrars arefinancially responsible for any missing license plates or tabs.Another objective of the motor vehicle program is to maintain accurate motor vehicletitle records that document ownership of and financial interests in each vehicle.The department develops and regularly updates detailed procedures thatdeputies must follow when processing motor vehicle and driver's license transactions.When a customer applies for a new title or a title transfer, deputy registrars are responsiblefor making sure that the documentation is complete before submittingthe application to the Department of Public Safety. Before DPS issues a title, staff
BACKGROUND 9Figure 1.5: Location of Emission Test Stationsand Deputy Registrars in the Twin CitiesMetropolitan Area• Public DeputiesA Private Deputies* Emission Test Stations••CoonR . s*••.... ...•• •Brooklyn Parl
Page 2 and 3: Program Evaluation DivisionThe Minn
Page 5: STATE OF MINNESOTAOFFICE OF THE LEG
Page 9 and 10: List of Tables and Figures~Table 1.
Page 11 and 12: Motor Vehicle Deputy RegistrarsEXEC
Page 13 and 14: EXECUTIVE SUMMARYMinnesota's Deputy
Page 15 and 16: EXECUTIVE SUMMARYxiiiAverage Custom
Page 17 and 18: EXECUTIVE SUMMARYxvCost Per Transac
Page 19 and 20: EXECUTIVE SUMMARYxvii• At deputy
Page 21: EXECUTIVE SUMMARYxixThe existence o
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Page 61: CUSTOMER SERVICE 39Table 2.5: Error
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Page 77 and 78: Discussion andRecommendationsCHAPTE
Page 79 and 80: DISCUSSION AND RECOMMENDATIONS 57Vm
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DISCUSSION AND RECOMMENDATIONS 59no
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DISCUSSION AND RECOMMENDATIONS 61An
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Dan JacobsonJanuary 5, 1994Page 2an
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Mr. Roger BrooksPage 2February 28,
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