Full Report (PDF) - Office of the Legislative Auditor

OFFICE OF THE COMMISSIONER211 Transportation Building395 John Ireland BoulevardSaint Paul, MN 55155-1889TOO ONLY: (612) 297-2100Telephone (VOICE):STATE OF MINNESOTADEPARTMENT OF PUBLIC SAFETYFebruary 28, 1994Mr. Roger BrooksOffice of the Legislative AuditorCentennial Buildingst. Paul, MN 55155Dear Mr. Brooks:Thank you for the opportunity to review your program evaluationof the deputy registrar system. Considering the time limitations,you have put together a comprehensive report on acomplex subject.There are several items in the report on which we would like toprovide comment. We agree with the concept of a fee structurethat better reflects the workload differences among differenttypes of transactions. For administrative purposes, we recommendthat the number of tiers in a new structure be liwited toa maximum of two or three.The evaluation reports in a number of places that the serviceprovided by the deputy registrars is good. However, there is arecommendation that the Department of Public Safety give moreweight to improving customer seL,rice in its regulation ofdeputy registrars. This appears to be a contradiction.We agree that customer service is important and that theexpanded use of technology 1.~Jill have a posi ti ve effect oncustomer service. We are working to improve our use of technology.For example, we are developing a system by which thedeputy registrars could dO\lmload rene"lruTal information by computer.I t was as ked at the exi ti n tervi e",r if thi s v.rould resultin a reduction of staff in the title-processing uni t. Ourassessment of the situation is that it would not. The staffwould be reassigned to other duties r especially auditfunctions.AN EQUAL OPP0J!sTUNITY EMPLOYER