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46MOTOR VEmCLE DEPUTY REGISTRARSin the state, yet its cost per transaction is about 38 percent higher than the nexthighest-cost deputy among huge public deputies.Using our higher assumptions for indirect costs and rent, the average cost rangedfrom $2.85 per transaction for lruge single-office deputies to $4.38 for small deputies.These costs are only about 3 to 6 percent higher than the cost based on ourlower assumptions, reflecting the fact that rent and indirect expenses are a relativelysmall proportion of a deputy registrar's total expenses. Based on the higherassumptions, 52 percent (11 out of21) of the small or medium-small public deputieshad a cost of more than $4 per transaction.As Table 3.1 and Figures 3.1 through 3.3 show, larger deputies had lower cost pertransaction than smaller deputies because they processed more transactions perfull-time employee. LaIge single-office deputies processed about 12,200 transactionsper full-time employee, about 77 percent more than the amount for smalldeputies (6,900).On average,larger deputiesprocess moretransactionsper employeethan smallerdeputies.Figure 3.2: Transactions per Full-Time ElTlployeeby Size of Public Deputy, 1992Thousands of Transactions14.---------------------------------------~12+--------------------------10+-----------------8 +---------642oSmall Med Small Med Large Large Multiple OfficeDeputy SizeSource: Office ofthe Legislative Auditor.However, larger deputies also tended to pay higher salaries and benefits, partiallyoffsetting their economies of scale advantage. Large deputies paid $25,800 peremployee, compared with $22,200 for small deputies.Table 3.2 shows the wide range in cost within each size category. Small publicdeputies had costs ranging from $3 to $6 per transaction. The main reason for thisvariation is differences in staffing. For example, one small deputy registrar (about8,000 transactions per year) had a cost of $6 per transaction because two employeesworked full time in the deputy registrar's office. There are other deputies of
DEPUTY REGISTRAR FINANCES 47Figure 3.3: Salary and Benefits Per Full-TimeEmployee by Size of Public Deputy, 1992Thousands of Dollars30~------------------------------------~25+-------------------------2015105oSource: Office ofthe Legislative Auditor.Med Small Med LargeDeputy SizeThere is a widerange in costI per transaction.Table 3.2: Range in Cost per Transaction for PublicDeputy Registrars, 1992Multiple-Office DeputiesSingle-Office DeputiesLargeMedium-LargeMedium-SmallSmallCost per TransactionLowHigh$3.19 $4.842.182.132.313.063.514.424.476.01Source: Office ofthe Legislative Auditor.the same size or larger that employ just one full-time worker. In 1994, this deputyplans to use one full-time employee with occasional help from the county auditor.This will significantly reduce the deputy's cost.Among large deputy registrars (including single and multiple-office deputies),costs ranged from $2.18 to $4.84 per transaction. Hennepin County had the highestcost per transaction among large deputy registrars because it paid higher salariesand benefits than other deputies and because it processed fewer transactionsper employee. Hennepin County's average salary and benefits was $31,000 perfull-time employee, about 20 percent higher than other large deputy registrars.
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Program Evaluation DivisionThe Minn
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STATE OF MINNESOTAOFFICE OF THE LEG
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List of Tables and Figures~Table 1.
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Motor Vehicle Deputy RegistrarsEXEC
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EXECUTIVE SUMMARYMinnesota's Deputy
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EXECUTIVE SUMMARYxiiiAverage Custom
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Page 47 and 48: Customer ServiceCHAPTER 2This chapt
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Page 61: CUSTOMER SERVICE 39Table 2.5: Error
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Page 77 and 78: Discussion andRecommendationsCHAPTE
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Page 86 and 87: Dan JacobsonJanuary 5, 1994Page 2an
Page 88 and 89: Mr. Roger BrooksPage 2February 28,
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