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30 MOTOR VEmCLE DEPUTY REGISTRARSTable 2.1: Access to Motor Vehicle Services, Minnesota Compared WithOther States, 1993Population~Agents perThousandSquare MilesAgents per100,000popylationNumber of Agents 1 ___ _prjyateAlaska 0.9 0.06 6.18 32 2WyomingMontana4.65.40.240.395.077.132357North Dakota 9.0 0.20 219 1 13South Dakota 9.0 0.86 9.48 66j'jevada···· ..··..···································..:;O:9··········..·······..·-··0:24·················..···..·~f25···....···············27..·······················..·····......................................................Idaho 120 0.60 4.97 50New Mexico 12.5 0.57 4.55 64Utah 20.3 0.44 2.15 27Nebraska 20.4 1.27 6.21 98Ore9·0..,························ ..·············..······29::f·········..······..··..·11:68·····....·..······..·_·2:·3:2"·······..············6·6·..·510..··_·_·······················......_._..._........................._....Kansas 30.1 1.40 4.64 115Colorado 31.6 1.03 3.25 107Arizona 32.2 0.71 2.21 81 Car DealersMaine 36.9 13.35 36.16 444Arkan·sa·s································ ..·········44:2·····················....··282·························if3S····················1·S·0························...._........................................................Oklahoma 45.0 4.23 9.41 2 294Iowa 49.3 1.83 3.71 103MINNESOTA 51.8 2.00 3.86 91 78Mississippi 54.0 1.93 3.58 92 Application Form at CarDealers, Financial InstitutionsVermoiir············································5f[5·······················_·0:6::2""····_··················(07·························6························· ..............................................................Texas 63.7 2.93 4.6 254 177 substations, 350 deputizedagentsWashington ·71.4 2.73 3.82 39 147, may be additional countysubagentsMissouri 73.4 2.57 3.50 14 165West Virginia 74.0 0.12 0.17 3 Also car dealer, license servicesI Aiiibama·········· ..·························_·····'jirr··················_-····1":49·······..·············..·1":91'······················tt··················Car·O·ea"iers···........................................Wisconsin 2 87.1 0.48 0.55 27. Louisiana 88.4 1.76 1.99 83 Car Dealers, 1 TItle ServiceCompanyKentucky 91.2 3.46 3.80 140Georgia 110.0 270 2.45 159·~:rojj·iii··Caroiin·a··························..··1·:;2::r·······················_·2)i"1·..··_....···..··········2:·:;5······················7'5········..····················........................................................Tennessee 115.7 2.25 1.95 95New HampshireNorth Carolina119.5125.916.922.3914.151.901572 124Virginia 151.8 2.55 1.68 69 35Tndfa·na······························ ..············153:2..··················..·····~[70·······..······..··..····:f07················.. ··1·66···················~rBa..,ks··................................................Michigan 158.8 3.16 1.99 185 Fleets, Car RentalHawaii 171.3 2.01 1.17 13 Registration ServicesCalifornia 187.5 1.08 0.58 172 Carrental,AAA, RegistrationServicesIllinois 202.9 41.67 20.54 102 2246 Financial Institutions, alsoLicensed Remittersi=ionda···· ..·······································220:5·····..············..··..··:[59..·..·····················(;:-72..····················6·1'··················26········......................................................Pennsylvania 262.2 43.04 16.41 1 1950 Agents for RegistrationRenewal, also MessengerServices208OhioDelawareNew York262.5325.8366.37.161.962.062.730.600.56884101
CUSTOMER SERVICE 31Table 2.1: Access to Motor Vehicle Services, Minnesota Compared WithOther States, 1993, continuedPopulation~Agents perThousandSquare MilesAgents per100,000PopulationP.u.bfu
Page 2 and 3: Program Evaluation DivisionThe Minn
Page 5: STATE OF MINNESOTAOFFICE OF THE LEG
Page 9 and 10: List of Tables and Figures~Table 1.
Page 11 and 12: Motor Vehicle Deputy RegistrarsEXEC
Page 13 and 14: EXECUTIVE SUMMARYMinnesota's Deputy
Page 15 and 16: EXECUTIVE SUMMARYxiiiAverage Custom
Page 17 and 18: EXECUTIVE SUMMARYxvCost Per Transac
Page 19 and 20: EXECUTIVE SUMMARYxvii• At deputy
Page 21: EXECUTIVE SUMMARYxixThe existence o
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Page 47 and 48: Customer ServiceCHAPTER 2This chapt
Page 49 and 50: CUSTOMER SERVICE27sota., there are
Page 51: CUSTOMER SERVICE29Figure 2.3: Locat
Page 55 and 56: CUSTOMER SERVICE 33Table 2.2: Custo
Page 57 and 58: CUSTOMER SERVICE 35Figure 2.6: Depu
Page 59 and 60: CUSTOMER SERVICE37process less than
Page 61: CUSTOMER SERVICE 39Table 2.5: Error
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Page 77 and 78: Discussion andRecommendationsCHAPTE
Page 79 and 80: DISCUSSION AND RECOMMENDATIONS 57Vm
Page 81 and 82: DISCUSSION AND RECOMMENDATIONS 59no
Page 83: DISCUSSION AND RECOMMENDATIONS 61An
Page 86 and 87: Dan JacobsonJanuary 5, 1994Page 2an
Page 88 and 89: Mr. Roger BrooksPage 2February 28,

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