Business Plan - Emergency Services Telecommunications Authority

ESTA’s Values & Behaviours
Values & Behaviours
ESTA is a highly professional and effective community service provider. ESTA’s Values and Behaviours underpin
the activities of the organisation.
Whether dealing with the public, ESO partners, interacting with each other or exercising managerial or supervisory
responsibilities, ESTA’s Corporate Values and Behaviours support all decision making and actions and underpin
service delivery to the community and employee relations at all levels.
ESTA is committed to the following Values and Behaviours:
• Quality Of Service & Performance
• Treat People With Fairness, Integrity & Respect
• Support, Encourage & Develop Staff
• Work As A Team
These Values and Behaviours are outlined in full in the ESTA policy “Code of Ethics and Business Conduct”.
The principles are also replicated in ESTA policies and procedures supported by legislation at both State and
Federal levels that deal with social, cultural and religious equity and respect, discrimination, human rights and
responsibilities towards the disadvantaged and people with disabilities.
Environmental Statement
ESTA is committed to continuously improving the environmental performance of the organisation’s office-based
and call centre activities. To do this, ESTA is developing and implementing an environmental management
strategy based on ISO 14001 to ensure all government commitments are met and exceeded where practicable,
including:
• Setting and achieving objectives and targets to continuously improve ESTA’s environmental performance;
• Reducing energy, water and paper usage;
• Purchasing a proportion of energy as Green Power;
• Increasing the percentage of waste which is reused or recycled;
• Reducing greenhouse gas emissions;
• Within established commercial parameters, make environmentally sound purchasing decisions and ensure that
suppliers and contractors meet high standards of environmental performance;
• Communicating ESTA’s environmental performance and achievements;
ESTA’s Values & Behaviours
• Ensuring all staff understand their responsibilities to assist in meeting commitments, and encouraging staff to
participate in and provide feedback on ESTA’s environmental performance; and
• Regularly reviewing ESTA’s environmental management and performance and striving for continual improvement.
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