Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
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2009/10 Snapshot<br />
In 2009/10 ESTA is committed to the successful mobilisation of the Regional AV CTD implementation, a large-scale strategic<br />
AV priority. This is multi-year project that will establish ESTA CTD capability for all AV regions. ESTA will work with AV to build<br />
community awareness of Regional CTD services.<br />
In addition, ESTA will facilitate the integration of AV onto EAS, oversee the rollout of AV pagers and integrate regional AV CTD<br />
with the Mobile Data Network. ESTA will enhance non-emergency systems to meet evolving service needs and build and<br />
implement a generic CAD interface between ESTA and AV. ESTA will continue to deliver Call taking and Dispatch services for<br />
AV to agreed performance standards and provide the MMR and MDN <strong>Services</strong><br />
In 2009/10 ESTA will separate Call-taking and Dispatch capability for CFA, enhancing ESTA’s service delivery efficiency and<br />
effectiveness for CFA.<br />
ESTA will work with CFA to consolidate regional CTD services, including resource and redundancy models and work<br />
collaboratively on a range of ERC-funded agency-lead projects, including regional radio terminals/field communications and a<br />
radio replacement program, allowing alignment of the DSE systems with those of the CFA.<br />
ESTA will continue to deliver Call taking and Dispatch services for AV to agreed performance standards and provide the EAS<br />
Service. As part of the 2009 ERC funding initiatives, ESTA will facilitate an upgrade of the EAS network to improve messaging<br />
capacity and coverage.<br />
As for CFA, ESTA will separate Call-taking and Dispatch capability for MFB, enhancing ESTA’s service delivery efficiency and<br />
effectiveness for MFB.<br />
In addition, ESTA will facilitate the integration of MFB onto the EAS, oversee the rollout of AV pagers<br />
ESTA will continue to deliver Call taking and Dispatch services for MFB to agreed performance standards and provide the<br />
MMR Service.<br />
In 2009/10, ESTA will assist Victoria Police to develop a robust business case for regional CTD services that positions ESTA<br />
to deliver a robust, sustainable and strategic regional VicPol CTD service that meets the current and future needs of Victoria’s<br />
regional community.<br />
ESTA will continue to deliver Call taking and Dispatch services for VicPol to agreed performance standards and provide the<br />
MMR and MDN <strong>Services</strong>.<br />
A 4 year extension of the MDN Contract is planned together with a substantial upgrade of the MDN technology and<br />
functionally.<br />
As part of the 2009 ERC funding initiatives, ESTA is facilitating expansion of the MMR network coverage to outer metropolitan<br />
areas.<br />
In 2009/10, ESTA will work with VicSES to consolidate regional CTD services, including resource and redundancy<br />
models, ,and work collaboratively on a range of ERC-funded agency-lead projects, including regional radio terminals/field<br />
communications and a radio replacement program.<br />
ESTA will continue to provide the EAS Service and as part of the 2009 ERC funding initiatives, ESTA is facilitating an upgrade<br />
of the EAS network to improve messaging capacity and coverage.<br />
ESTA will work collaboratively with DSE to integrate DSE onto the EAS network, and facilitate the rollout of DSE pagers (up to<br />
2,500) including distribution, OTA programming, training and mapping.<br />
IN 2009/10 ESTA will commence preliminary discussions with DSE regarding the development of a CAD Fire Map. In addition,<br />
ESTA will facilitate the integration of DSE onto the EAS, and oversee the rollout of DSE pagers.<br />
ESTA will continue to work within the OESC/ESTA Partnership agreement towards:<br />
ESTA’s 2009/10 Partner Commitments<br />
- Completing the implementation of recommendations from the OESC 2008 Non-Financial Audit report;<br />
- Implementing the new standards as determined by the Commissioner as a result of the ESTA Performance Measurement<br />
Methodology Project (refer overleaf);<br />
- Providing emergency and public safety communications advice to OESC for Victoria’s <strong>Emergency</strong> Warning System.<br />
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