Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
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30 ESTA <strong>Business</strong> <strong>Plan</strong> 2009/10<br />
Appendix A: Service<br />
Standards & Service Fees<br />
Country Fire <strong>Authority</strong><br />
Service Standards (Fire <strong>Services</strong> Victoria Standards Also Apply to MFB)<br />
Call Taking<br />
Dispatch<br />
Service Fees<br />
Non-exhaustive Summary<br />
Service Standard Target<br />
Call Answer Speed<br />
* Accuracy of Event Location >=98%<br />
>=90% in 5 sec<br />
>=95% in 30 sec<br />
* Accuracy of Additional Information >=99.5%<br />
* Accuracy of Event Types >=99%<br />
Dispatch Speed<br />
Fire Service Call:<br />
Automatic Alarms<br />
>=90% in 120 sec<br />
>=98% in 290 sec<br />
>=90% in 28 sec<br />
>=98% in 75 sec<br />
Other Agency Presentation >=90% in 50 sec<br />
EMR events<br />
Manual Operations<br />
>=90% in 28 sec<br />
>=98% in 75 sec<br />
>=90% in 150 sec<br />
>=98% in 320 sec<br />
* Appropriateness of allocated resources >=97.9%<br />
09/10 Fee Notes<br />
Base CAD Service Fee 9,469,900 Based on 3% increase on 2008/09<br />
Ballarat Project 1,065,000 Based on ERC Outcome<br />
EAS Fees 23,261,193 Estimated 2009/10 Fee<br />
EAS Expanded Capability TBD<br />
Total 33,796,093*<br />
* Based on information available and completed changes and variations at date of preparation
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