Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
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Victoria State <strong>Emergency</strong> Service<br />
Service Standards<br />
Non-exhaustive Summary<br />
Service Standard Target<br />
Call Taking Call Answer Speed<br />
Dispatch<br />
Service Fees<br />
Dispatch Speed<br />
Calls from the Field<br />
>=80% in 5 sec<br />
>=90% in 60 sec<br />
Priority 1 Dispatches >=90% in 50 sec<br />
Priority 2 & 3 Dispatches >=90% in 460 sec<br />
>=80% in 20 sec<br />
09/10 Fee Notes<br />
>=90% in 60 sec<br />
Base CAD Service Fee 2,621,524 Based on 3% increase on 2008/09<br />
Ballarat Project 502,000 Based on ERC outcome<br />
EAS Fees 253,547 Estimated 2009/10 Fee<br />
Total 3,377,071 *<br />
Appendix A: Service Standards & Service Fees<br />
* Based on information available and completed changes and variations at date of preparation<br />
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