Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
Business Plan - Emergency Services Telecommunications Authority
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MDN 2014 - Network Upgrade<br />
Overview<br />
Implementation of a 4 year extension of the current MDN Service Term to 2014. This<br />
will comprise an upgraded radio transmission network, operating system and refreshed<br />
in-vehicle terminals.<br />
Commencement Date July 2009 Completion Date Multi-year initiative ( )<br />
Goal Successful transition of ESOs onto the new network by November 2010.<br />
Measure of Success<br />
Tally Ho Relocation<br />
Overview<br />
Seamless transition of mission critical services.<br />
Satisfaction of ESO stakeholders.<br />
Relocation of the Tally HO State <strong>Emergency</strong> Communication Centre (SECC) to a<br />
fit-for-purpose facility.<br />
Commencement Date June 2009 Completion Date Multi-year initiative ( )<br />
Goal<br />
Measure of Success<br />
The aim of this program is to:<br />
Unified Communications (Triple Zero) Upgrade<br />
Overview<br />
• Confirm optimum SECC configuration for ESTA service delivery across the State<br />
• Relocate the Tally Ho SECC operation from 8 Lakeside Drive to a new location<br />
Operation from new SECC with no disruption to ESTA’s operational services or corporate<br />
obligations.<br />
Implement a unified communications platform with intelligent call routing and advanced<br />
Triple Zero call management.<br />
Commencement Date June 2009 Completion Date Multi-year initiative ( )<br />
Goal<br />
ESTA’s 2009/10 Program of Works<br />
Specify requirements for, procure and implement a new Unified Communications<br />
platform to meet ESTA’s current and future Triple Zero call delivery and management<br />
requirements.<br />
This will incorporate:<br />
• Designing the new Telephony Platform and Triple Zero call queues<br />
• Delivery of a new Triple Zero Telephony Platform<br />
• Implementation of a new call management capability<br />
• Integration of the new telephony platform with the CAD System<br />
• Transition of ESTA operations from the existing CustomNet Spectrum platform to the<br />
new telephony platform<br />
• Future capability to incorporate mixed media such as SMS, IVR, RVA, Video and Web<br />
services into ESTA CTD operations<br />
Measure of Success ESTA operating an integrated 000 communications and CAD environment.<br />
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