Business Plan - Emergency Services Telecommunications Authority

The table below describes these organisational capabilities:
Organisation Capability Short Description
State Emergency
Communication
Centres (SECCs)
Office of the CEO
ESTA Support
Office Departments
World Trade Centre
(WTC)
Tally Ho (THO)
Ballarat (BAL)
The WTC SECC is located in metropolitan Melbourne, and delivers ESTA’s core
Call Taking and Dispatch services for Victoria Police and the Victorian State
Emergency Service.
The THO SECC is located in metropolitan Melbourne, and delivers ESTA’s core
CTD services for Ambulance Victoria, the Metropolitan Fire Brigade and Country
Fire Authority.
The BAL SECC is located in regional Victoria, and delivers ESTA’s core CTD
services for the Country Fire Authority and VicSES, and metropolitan call taking for
Victoria Police. Regional CTD for Ambulance Victoria will commence transition to
the Ballarat SECC from June 2010.
The Office of the Chief Executive provides strategic executive oversight and direction across the ESTA
organisation. In addition, the Office is directly responsible for the following business functions:
- Corporate & Business Planning;
- Business Development; and
- Risk Management.
Corporate
Secretary
Finance &
Business Support
Department
Human Resources
& Development
Department
Managed Services
Department
CTD Operations
Department
Technology &
Communications
Department
Media &
Communications
Introduction
The Corporate Secretary is responsible and accountable to the CEO for the
provision of leadership, direction, management control and reporting in relation to
the following functions:
- Corporate Governance;
- Authority and associated Committee support; and
- Legal, commercial and regulatory advice.
The Department supports ESTA business activities through its responsibility
for the following functions:
- Financial management reporting and support services;
- General administration and support including document and records
management;
- Quality systems;
- Procurement; (responsibility to transition from Technology &
Communications on September 1)
- Project management (incorporating Program Office); and
- Change administration
The Department is responsible to attract, select, develop, retain and maintain
a highly skilled and motivated ESTA workforce and provide a safe and healthy
working environment.
Areas of operational responsibility include recruitment, training and development,
remuneration and conditions of employment, absenteeism, succession planning,
industrial and employee relations, employee satisfaction and wellbeing, OH&S,
performance management and dispute resolution.
The Department is responsible for the management of the MDN, MMR, and
EAS managed service contracts the under the terms of the respective Service
Agreements between the State and Service Providers namely Motorola and VEC
Pty Ltd.
In addition, the Department will become responsible for the commercial
management of the CAD software licensing and services agreement between
ESTA and Intergraph from September 1.
The CTD Department manages all aspects directly related to the delivery of
ESTA’s core business of emergency call taking and dispatch (CTD) services. The
Department manages the three State Emergency Communications Centres,
and is responsible for resource planning, performance management / reporting /
analysis necessary to ensure accurate and timely emergency event management.
The activities of the Department are critical in ensuring the Victorian community
receives optimum service delivery in the event of an emergency.
The Department is responsible for the full lifecycle management of ESTA’s Call
Taking and Dispatch(CTD) and corporate information and communications
technology, processes and infrastructure. Specific areas of responsibilities include:
- Information and Geospatial Management
- CTD and Corporate Service Technology
- Network and Communications infrastructure
- Information Security
- Building Service Management
- Technology Contract Management and Procurement
(responsibility to transition to Finance & Business Support on September 1)
Media and Communications co-ordinate and facilitate internal and external
communications and produce corporate publications. The department also
provides media liaison and ministerial/government briefings.
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