Business Plan - Emergency Services Telecommunications Authority

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14 ESTA Business Plan 2009/10 ESTA’s 2009/10 Partner Commitments Partner service standards and fees are outlined in Appendix A. ESTA Partner Ambulance Victoria Country Fire Authority Metropolitan Fire Brigade Victoria Police Victoria State Emergency Service Department of Sustainability & Environment (DSE) Fire Services Office of the Emergency Services Commissioner (OESC)
2009/10 Snapshot In 2009/10 ESTA is committed to the successful mobilisation of the Regional AV CTD implementation, a large-scale strategic AV priority. This is multi-year project that will establish ESTA CTD capability for all AV regions. ESTA will work with AV to build community awareness of Regional CTD services. In addition, ESTA will facilitate the integration of AV onto EAS, oversee the rollout of AV pagers and integrate regional AV CTD with the Mobile Data Network. ESTA will enhance non-emergency systems to meet evolving service needs and build and implement a generic CAD interface between ESTA and AV. ESTA will continue to deliver Call taking and Dispatch services for AV to agreed performance standards and provide the MMR and MDN Services In 2009/10 ESTA will separate Call-taking and Dispatch capability for CFA, enhancing ESTA’s service delivery efficiency and effectiveness for CFA. ESTA will work with CFA to consolidate regional CTD services, including resource and redundancy models and work collaboratively on a range of ERC-funded agency-lead projects, including regional radio terminals/field communications and a radio replacement program, allowing alignment of the DSE systems with those of the CFA. ESTA will continue to deliver Call taking and Dispatch services for AV to agreed performance standards and provide the EAS Service. As part of the 2009 ERC funding initiatives, ESTA will facilitate an upgrade of the EAS network to improve messaging capacity and coverage. As for CFA, ESTA will separate Call-taking and Dispatch capability for MFB, enhancing ESTA’s service delivery efficiency and effectiveness for MFB. In addition, ESTA will facilitate the integration of MFB onto the EAS, oversee the rollout of AV pagers ESTA will continue to deliver Call taking and Dispatch services for MFB to agreed performance standards and provide the MMR Service. In 2009/10, ESTA will assist Victoria Police to develop a robust business case for regional CTD services that positions ESTA to deliver a robust, sustainable and strategic regional VicPol CTD service that meets the current and future needs of Victoria’s regional community. ESTA will continue to deliver Call taking and Dispatch services for VicPol to agreed performance standards and provide the MMR and MDN Services. A 4 year extension of the MDN Contract is planned together with a substantial upgrade of the MDN technology and functionally. As part of the 2009 ERC funding initiatives, ESTA is facilitating expansion of the MMR network coverage to outer metropolitan areas. In 2009/10, ESTA will work with VicSES to consolidate regional CTD services, including resource and redundancy models, ,and work collaboratively on a range of ERC-funded agency-lead projects, including regional radio terminals/field communications and a radio replacement program. ESTA will continue to provide the EAS Service and as part of the 2009 ERC funding initiatives, ESTA is facilitating an upgrade of the EAS network to improve messaging capacity and coverage. ESTA will work collaboratively with DSE to integrate DSE onto the EAS network, and facilitate the rollout of DSE pagers (up to 2,500) including distribution, OTA programming, training and mapping. IN 2009/10 ESTA will commence preliminary discussions with DSE regarding the development of a CAD Fire Map. In addition, ESTA will facilitate the integration of DSE onto the EAS, and oversee the rollout of DSE pagers. ESTA will continue to work within the OESC/ESTA Partnership agreement towards: ESTA’s 2009/10 Partner Commitments - Completing the implementation of recommendations from the OESC 2008 Non-Financial Audit report; - Implementing the new standards as determined by the Commissioner as a result of the ESTA Performance Measurement Methodology Project (refer overleaf); - Providing emergency and public safety communications advice to OESC for Victoria’s Emergency Warning System. 15
Page 1: ESTA - The community gateway to Vic
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Page 38: 38 ESTA Business Plan 2009/10 Acron

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