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Environmental management of business partners
Dealers
TSAM has a Dealer Environmental Risk Audit
Programme (DERAP) in place to assess the
environmental risks of dealers. The audit
provides a platform for the introduction of a
dealer environmental management system.
The audits assess dealers in terms of five
fundamental requirements (see Table 17).
Any waste or pollution generated by a
dealer can be measured against these five
fundamentals, assisting dealers to improve
the handling, treatment, storage and final
disposal of all waste.
Each dealership is audited four times
a year – twice through scheduled internal
photographic self-audits (where dealers
provide documentation and photographic
evidence of their environmental management),
and twice through unannounced audits by
an independent auditing company. TSAM
provides dealers with guidelines to assist
with their compliance.
The auditing process is very strict – if a
dealer is weak on one fundamental, they fail
their entire compliance audit. TSAM keeps
records of dealer compliance and requests
action plans indicating when the nonconformances
will be rectified.
The reduced dealer compliance in FY09,
reflected in Figure 34, was a result of the
introduction of a stricter, independent and
unannounced auditing process during the
year.
No. of dealers
250
200
150
100
50
0
Figure 34
Compliance to DERAP (TSAM audit results)
211 209 206
156 165
FY07 FY08 FY09
Actual Target
147
ENVIRONMENTAL ASPECTS
Dealer treatment of hazardous waste – A contractor has developed and patented an oil fi lter crusher for maximum
recovery and recycling of old oil. It is also possible to recycle the crushed steel oil fi lter (pictured) itself, which is melted
and reused.
Dealer Environmental Risk Audit Programme
Fundamental requirements Explanation
Assigned environmental Each dealer must have a management representative and a coordi-
staff
nator trained as Environmental Officers. Their role is to monitor and
manage the dealer’s significant environmental aspects.
Waste treatment
Key staff members at dealerships have to sign this declaration,
declarations
committing to reducing and reusing waste, and proper disposal.
Treatment of hazardous Hazardous waste generated at dealers includes waste oil and oil filters,
waste
coolant and batteries. This waste needs to be stored safely and either sold
to reputable recyclers or disposed of at approved disposal sites/facilities.
Documentation confirming the safe disposal of waste generated must be
available for audit purposes and legal compliance.
Proper drainage water Water used to wash workshop floors and vehicles must flow via an oil-water
treatment
separator before being released to the sewerage system. Dealer operations
and facilities must ensure that storm water is not contaminated.
Proper
HFCs and CFCs are emissions that damage the ozone layer, and
hydrochlorofluorocarbon are found in air-conditioning gas. Dealers must recover and properly
(HFC)/chlorofluorocarbon
(CFC) recovery
recycle this gas, eliminating the need to dispose of it.
Table 17
Suppliers
TSAM issues the Green Purchasing Guidelines
to all suppliers on an annual basis. This
ensures that all suppliers are aware of TSAM’s
requirements i.e., ‘complying with the applicable
laws, regulations and social norms, and
consideration for the environment’.
TSAM expects suppliers to:
• Be ISO 14001 compliant;
• Sign declarations confirming that their
products are free of substances of
concern; and
• Provide Material Safety Data Sheets for
all chemicals supplied to TSAM.
ISO 14001:2004 – supplier certifi cation status
% of suppliers certifi ed
100
90
80
70
60
50
40
30
20
10
0
Figure 35
73%
FY08 FY09
Supplier certifi cation
ISO 14001:2004 is an environmental
management standard which specifies a set
of environmental management requirements
for environmental management systems. This
assists TSAM and its suppliers to improve their
environmental performance. TSAM aims to have
100% supplier certification, and achieved 87%
certification in FY09, up from 73% in FY08.
Toyota South Africa Motors Sustainability Report 2010 33
87%