POLICE ESOL Cover - Cities of Migration

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2. You are only going to hear one side of three different conversations.This is for reasons of confidentiality.Answersa) Listen to each conversation and pick out keywords to help you decide what the problems might be.Conversation 1: harassed, threats, outside houseConversation 2: fight, hotel, manager, weddingConversation 3: husband, 3 persons, outside, attempted theft of motor vehicleb) Activity A: Put the questions in the order they are asked in each conversation.Conversation 1• Hello, Police Emergency?• So what’s happened this evening?• What was the content of the threats?• They are outside the house, are they?Conversation 2• What address are you ringing about?• What’s going on there?• Was there a fight or what?• Can I have your name, please?Conversation 3• Where’s your husband now?• How many of them are there?• Can you provide any description, regarding the persons?• Are the 3 persons still outside?c) Activity B: Listen and fill the gaps.Conversation 1• Hello, Police Emergency?• Hello, Caller?• Yes, Police Emergency• And where’s that to?• What’s the problem?• So, you've been harassed.• By whom?• So what’s happened this evening?63
• What threats did they issue?• What threats did they make?• What was the content of the threat?• Was it threats to harm you, or . . . ?• They’re outside your house, are they?• Are they there today?• Are they there this evening?• Outside your house?• Are you at home now?• You’re at . . . ?Answersd) Activity C: Put the sentences/questions in the correct order.Conversation 2• You’re on the emergency line now.• Right. What address are you ringing about?• What’s the problem?• Yes. What’s going on there?• Was there a fight or what?• All right. Post House, on the Kingsway, is it?• Can I have your name?• OK, Lisa. I’ll get someone there straight away.Conversation 3• Where’s your husband now?• What area’s that, please?• What’s your name, please?• And how many of them are there?• Can you provide any description, regarding the persons?• Bald hair, red coat• Are they still outside at the moment?• Are the three persons still outside?Conclusiona) Watch the end of the video and note the use of CCTV.• Is there CCTV coverage in your town/city?• Why is there CCTV coverage?• What is the advantage of CCTV coverage?b) What skills do you think you need to work in the Control Room?Listen carefully and be able to extract information from people who are upset; communicateeffectively by asking the same question in different ways; use a PC (computer) with 2 screens;patience; tolerance; calmness; and so on.c) Would you now feel happy to ring the Police Emergency line?Why? Why not?64
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© The Basic Skills Agency, 2005Pub
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IntroductionThese materials were de
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Teachers’ NotesThese materials we
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www.hmcourts-service.gov.ukWebsite
Page 12 and 13: Title Police Topics Language Activi
Page 14 and 15: Activity Method Materials ESOL Core
Page 16 and 17: Introducing the UK PoliceWorking in
Page 18 and 19: Police Dogs’ UnitRead the text.Po
Page 20 and 21: e).................................
Page 22 and 23: 5. Complete the sentences.a) In 199
Page 30 and 31: Session 2Introduction toUK Police(P
Page 32 and 33: Word in word:How many other words c
Page 34 and 35: The role of the police in UK societ
Page 36 and 37: CourtsPeople who are stopped by the
Page 38 and 39: Crime and PunishmentDecide on a sen
Page 40: Wordsearch - The Police (adjective
Page 49 and 50: Which emergency service do you need
Page 51 and 52: When it’s an emergencyNumbers for
Page 53 and 54: 999 - What can you say?Look at the
Page 55 and 56: What details do you need to give wh
Page 57 and 58: Entry 2/31. What can you see in the
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Page 65 and 66: c) Put one of the words into each s
Page 67 and 68: Put the questions in the right orde
Page 71 and 72: Session 4Personal safety inthe comm
Page 73 and 74: Personal safety in the homeCopy and
Page 75 and 76: If you are going away on holiday, t
Page 77 and 78: If the caller is not friendly or po
Page 79 and 80: Personal safety: punctuationPunctua
Page 81 and 82: Be Safe, Be Secure: Task 1Your prac
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Page 94 and 95: Keeping children safe1. Discuss wit
Page 96 and 97: 7. Not to keep secretsTell children
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Discussa) Think of some adjectives
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Are you hurting someone you love?Re
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Word in word:How many other words c
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Session 7Dealing withracial inciden
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Police UnitsFill in the gaps in the
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Acceptable and non-acceptable langu
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Dealing with the problem of RacismB
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ExercisesAnswer the questions.1. Do
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Race Relations PosterLook at the po
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The PoliceRead the sentence and put
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Activity Method Materials ESOL Core
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DrugsTeacher’s Notesa. Divide the
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The Police - Vocabulary - some noun
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3. Jerome - Maria’s 2 year old ch
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Road signsMatch the sign with the m
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UK Driving Licencea. Look at the dr
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Driving in the UK - what you must k
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Discuss1. Is it against the law to
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Word in word:How many other words c
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PoliceWordshowerHow many words can
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Conversation questionsTeacher’s q
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DefinitionsPut a word from below in
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Roleplay: Giving AdviceProblem BYou
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Roleplay: Giving AdviceProblem DYou
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Vocabulary ExerciseCircle the corre
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14. This is a person who, after spe
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POLICE ESOL Cover - Cities of Migration

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