e-governance and citizen information - Universitat Oberta de ...
e-governance and citizen information - Universitat Oberta de ...
e-governance and citizen information - Universitat Oberta de ...
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E-<strong>governance</strong> <strong>and</strong> Citizen Information 115 Relationship with Citizens7.3. Dem<strong>and</strong> as a Motor for ChangeAnalysis of use of the Generalitat’s portal shows a spectacular increase in visits in thecourse of a single year. Comparing data from March 2005 with March 2006, the number ofvisits in a month has grown from 3 million to almost 6.5 million. Globally, this representsmore than 100% growth <strong>and</strong>, we emphasise, this was in the space of just one year. The majorityof these visits are requests for <strong>information</strong>, in other words, the user is looking for specific<strong>information</strong> about a service, regulation or procedure.Figure 1. Development of Gencat Users between March 2005 <strong>and</strong> March 2006 30Another fact to emphasise is that the use of administrative portals appears highly instrumental,in other words, users are connected according to their needs at that moment. Analysingthe data for the Gencat portal it can clearly be seen that there are clear rises in the numberof visits occurring during those periods coinciding with the publication of data of especial in-30. RESUM DE VISITES: Summary of visits; VISITES: Visits; MITJANA PER DIA: Average per day; MITJANA DURADAVISITA: Average during visit; DURACIÓ MITJANA DE LA VISITA: Average duration of visit; VISITES INTERNACIONALS:International visits; VISITES D’ORIGEN DESCONEGUT: Visits – origin unknown; VISITES PROCEDENTS DEL VOSTREPAÍS: ESPANYA (ES): Visits from within this country: Spain (SP).http://www.uoc.edu/in3/pic