e-governance and citizen information - Universitat Oberta de ...

E-governance and Citizen Information 9 PrefacePrefaceE-governance and Citizen Information: the Generalitat of Catalonia inthe International ContextDescription of the researchThe study we present in this report has the principal aim of analysing the transformations that aretaking place in the area of incorporating technological innovations into citizen informationprocesses on the part of public administrations. The transformations we have analysed areconcerned with three basic areas: the way in which citizens and administration relate to oneanother, the organisation and the internal working of the administration and the form innovationmanagement takes, bearing in mind especially the roles taken by the different actors involved.The research is supported by an international comparative study about Quebec, Emilia-Romagnaand Scotland.Research directorDr Eduard Aibar, professor at the UOCResearch teamFerran Urgell, researcher at the IN3Yanina Welp, researcher at the IN3Report authorsEduard AibarFerran UrgellYanina WelpIn collaboration with:Presidential Department and the Department of Universities, Research and the InformationSociety of the Generalitat of CataloniaResearch period: May 2004 - July 2006Barcelona, July 28th 2006http://www.uoc.edu/in3/pic