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e-governance and citizen information - Universitat Oberta de ...

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E-<strong>governance</strong> <strong>and</strong> Citizen Information 162 BibliographySALVADOR, M.; CORTÉS, R. [et al.] (2003). Els Ajuntaments <strong>de</strong> Catalunya a Internet. Unestudi comparat <strong>de</strong> les pàgines web (2000-2003). Barcelona: <strong>Universitat</strong> Pompeu Fabra.SALVADOR SERNA, M. (2005). Institucions i polítiques públiques en la gestió <strong>de</strong> recursoshumans <strong>de</strong> les comunitats autònomes. Barcelona: Generalitat <strong>de</strong> Catalunya; Escolad’Administració Pública <strong>de</strong> Catalunya (Estudis, No. 23).SCHARPF, F. (2000). “Democratic Legitimacy un<strong>de</strong>r Conditions of Regulatory Competition:Why Europe Differs from the United States”. Working Paper 145. Madrid: Centro <strong>de</strong> EstudiosAvanzados en Ciencias Sociales; Instituto Juan March <strong>de</strong> Estudios e Investigaciones.SIBIS (2003). Benchmarking e-Government in Europe <strong>and</strong> the US.SÍNDIC DE GREUGES DE CATALUNYA (2004). Informe al Parlament 2004. Barcelona.SOETE, L.; WEEHUIZEN, R. (2003). “The Economics of e-Government: A Bird’s Eye View”.Ministerial e-Government Conference. Italy, 7-8 July.SPEARS, G.; SEYDEGART, K.; SCHMIDT, F. (2003). Citizens First 3. Ottawa: The Institutefor Citizen Centred Service; The Institute of Public Administration of Canada.STEWART, J.; RANSON, S. (1994). “Managing in the Public Domain”. In: Public SectorManagement: Theory, Critique <strong>and</strong> Practice. London: Sage.STOWERS, G. (1990). “Becoming Cyberactive: State <strong>and</strong> Local Governments on the WorldWi<strong>de</strong> Web”. Government Information Quaterly. Vol. 16, No. 2, pp. 111-127.THATCHER, M. (2000). “Cross-national Linkages <strong>and</strong> Regulatory Reform in Europe: theCase of Telecommunications”. In: Annual Meeting of the American Political Science.Communication.TRECHSEL, A.; KIES, R.; MÉNDEZ, F.; SCHMITTER, P. (2003). Evaluation of the Use ofNew Technologies in Or<strong>de</strong>r to Facilitate Democracy in Europe. e-Democratizing the Parliaments<strong>and</strong> Parties of Europe. Geneva: Research <strong>and</strong> Documentation Centre on DirectDemocracy (C2D).UNITED NATIONS (2001). Benchmarking e-Government: A Global Perspective. Assessingthe Progress of the UN Member States.URGELL, F.; WELP, Y.; AIBAR, E. (2005). “Serveis públics en línia i organització <strong>de</strong> l’administració”(‘Online Public Services <strong>and</strong> Administrative Organisation’). Coneixement iSocietat. Revista d'<strong>Universitat</strong>s, Recerca i Societat <strong>de</strong> la Informació. No. 7.URGELL, F.; WELP, Y.; AIBAR, E. (2004). “¿De los portales públicos a la administraciónred? Un estudio <strong>de</strong> caso sobre e-Governance” (‘From Public Portals to a Networked Administration?A Case Study on e-Governance’). In: II Congreso online <strong>de</strong>l observatoriohttp://www.uoc.edu/in3/pic

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