e-governance and citizen information - Universitat Oberta de ...

E-governance and Citizen Information 120 Relationship with Citizenscentral element in this new form of e-governance where the individual assumes part of therole that previously belonged to the State. In fact, in global terms we could argue that it producesan individualisation in the relationship between the citizen and the Administration: asmuch in the personalisation of services as in the co-management we have discussed, aimingat a situation where the citizens connect individually and independently.In connection with the polarisation we have identified in the literature, we can state that neitherparticipation, in the sense of intervention in shaping policies (or, rather, in decision-making),nor involvement in management is increased. Citizens become active consumers ofinformation and manager of their small parcel of services. The current empirical evidencereinforces the thesis that e-governance is more orientated in this direction than to a deepeningof democracy or participation in the classic political science sense of the word. Thewill to use new technologies in order to provide more and better information to citizens is notreally aimed at strengthening their capacity to intervene politically nor at the transparency ofgovernment actions, in other words to empowering participation in the decision-makingprocess, but at improving their capacity in co-management.http://www.uoc.edu/in3/pic