Modifications in the updated Sub Divisional Hospital (SDH) 31 ... - IIMB

15. Rogi Kalyan Samities (RKS) / Hospital Management Committee
(HMC)
Each sub district hospital should have a Rogi Kalyan Samiti / Hospital
Management Committee with involvement of PRIs and other stakeholders as per
the guidelines issued by the Government of India. These RKS should be
registered bodies with an account for itself in the local bank. The RKS / HMC
will have authority to raise their own resources by charging user fees and by any
other means and utilized the same for the improvement of service rendered by
the Sub District Hospital.
16. Citizen’s Charter
Each Sub District hospital should display a citizen’s charter for the sub
district hospital indicating the services available, user fees charged, if any, and a
grievance redressal system. A modal citizen’s charter is given in Annexure I
OUR MOTTO - SERVICE WITH SMILE
CITIZENS CHARTER
This charter seeks to provide a framework which enables our users to know:
Annexure I
• What services are available in this hospital;
• The quality of services they are entitled to;
• The means through which complaints regarding denial or poor quality of services
will be redressed.
Standards of Service:
• This is a Sub-district hospital;
• It provides medical care to all patients who come to the hospital;
• Standards are influenced by patients load and availability of resources;
• Yet we insist that all our users receive courteous and prompt attention.
Locations:
It is located on ………. road in front of …………
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