3. PPECB Annual Report 2009-2010

StrategicObjectiveKeyPerformanceIndicatorsYear 1: 2009/2010TargetAction Plan/Activities2009/10 Financial YearPerformanceProgressConductChiefInspector,ServiceManager andCoordinatortraining onstandard.Activity completed.First SANASassessment.Pre-assessment by SANAS during July 2010 to beinvestigated with SANAS.Effectivemanagementandaccountingfordevelopmentinitiatives.Develop andimplementsystems,proceduresandmeasurementsfordevelopmentinitiatives.Management accounts with specific information were inthe process of being finalised for implementation forDevelopment Services. Training Projects Company was setup in Navision and invoiced its first training billing to theJohannesburg Market. Application approved by NationalTreasury for an additional bank account for the PPECBTraining Academy. Business Plan for VAS to be based onclear measurements for performance for developmentinitiatives.Measurefinancialperformanceofcertificationsper servicetype andclient.Invoicing system of Certifications was looked at in orderto report back on service types. Measurement indicatorsrequired by Certification Services were identified andimplemented in Navision. Financial performance efficiencycan now be determined via Management Accounts. MAP:Measurement indicators required by MAP have beenidentified and defined. Implementation in Navisiontogether with effective financial performance efficiencyreporting will be in place by 1 April 2010.3.StrengthenPPECB’scapacity as acrediblesource ofstrategicinformationfor servingindustriesandstakeholders.Achievingaccurate SLAbusiness andstatisticsinformation.Deliverinformationthat meetaccuracyrequirementsas definedwithin theSLA’s.Implementtools,proceduresand ameasurementscorecard toensureaccuratereporting ofinformation.Work to rebrand the website, intranet and the web-portalwas started and will be completed by 2011. The PPECBdeveloped and improved tools to ensure that it deliversaccurate information and meets its Service LevelAgreements. Several measurements were developed tomonitor and control the capturing process in order toensure that SLA agreement targets are achieved. Theseincluded a measurement scorecard and proceduresimplemented to ensure accurate reporting of information.These procedures and measurements were also used toreport discrepancies in information when it happens. BIassessment analysis was completed to find the correcttool required to ensure accurate information. The datawarehouse is now automatically updated by PPECB’scaptured and the information service provider’selectronically received information after necessaryverifications, completeness checks and validations.Create PPECBInformationWeb-Portal.The PPECB Business Information Portal was completedand launched as per targeted date. Business ContinuousImprovements Initiatives also in progress to find betterways to use current infrastructure to achieve greaterresults as well as to develop efficiencies in the datawarehouse system.Emerging Issues / Challenges: Skills shortages withinBusiness Intelligence environment.PPECB | annual report | 2009 - 2010 29