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Chapter 4AdministrationNOTEThe Show button is not enabled until you have entered correct and matching valuesas a keyphrase.Cipher key values must be guarded as carefully as your keyphrases since knowledgeof these values can compromise your data.Recovering After Losing the User PasswordPassword recovery is possible if ProtectFile is configured in conjunction theManagement Console.If you have forgotten your user password and are presented with a dialog requestingan Unlock Key, you will need to take the following actions:Contact your ProtectFile Administrator and supply the Lock Code pairdisplayed (Lock Code 1, Lock Code 2).Your ProtectFile Administrator will supply you with an Unlock Key. Enter thesupplied Unlock Key.If the Unlock Key is correct, you will be required to enter a new password, afterwhich you will be able to continue using ProtectFile as normal.NOTEIf you are not asked to enter a new password and ProtectFile closes, the Unlock Keyentered is incorrect. This could be due to a number of factors:The Unlock Key was entered incorrectly.The Unlock Codes you supplied to the ProtectFile Administrator were incorrect.The Unlock Key supplied by your ProtectFile Administrator was incorrect.Dealing With Lost User PasswordsIf you have forgotten your user password and you are not presented with a dialogrequesting an Unlock Key, it may be possible to recover data, provided that one ofthe following conditions is met:The domain/envelope keyphrases are known.An old configuration with your current user password was previously saved.Contact your system administrator for assistance.30 © SafeNet, Inc.