Voicemail Installation guide - Distributor Login - Innovation ...

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©2008 Innovation Technologies Worldwide, Inc. All rights reserved.InnLine 2020, PrivateLine, InnConnect, and InnCommand are trademarks of Innovation TechnologiesWorldwide, Inc.Windows XP Professional and Outlook Express are registered trademarks of Microsoft Corporation.Other product and company names mentioned herein may be the trademarks of their respectiveowners.Innovation Technologies Worldwide, Inc., 1841 Bourbon Road, P.O. Box 183, Cross Plains, WI 53528.For technical support, call 608-798-3555, then press 1 at the menu prompt.You can also visit our Web site: www.innovationtw.comThis manual is based on software release 3.0, is for informational use only, and is subject to changewithout notice. No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying, recording, orotherwise, without the express written permission of Innovation Technologies Worldwide, Inc.Innovation Technologies Worldwide, Inc. makes no warranty of any kind with regard to thematerial in this manual, and shall not be held liable for errors contained herein or for incidental orconsequential damages in connection with the furnishings or use of this manual.INNLINE 2020 Installation guideiiIntroduction
ContentsIntroduction.................................................................................................................................viiChapter 1 Installation................................................................................................................. 1Preinstallation information ......................................................................................................... 2Opening and verifying system components............................................................................. 2Inspecting and installing hardware ........................................................................................... 3Final connections .......................................................................................................................... 6Programming InnLine 2020 ........................................................................................................8Adding general system information...................................................................................... 8Adding a system administrator............................................................................................ 10Checking the voice ports ....................................................................................................... 12Setting the Call ID format (in-band port types only) ........................................................ 13Setting the MWI dial-strings (certain port types only)...................................................... 15Device interface serial ports...................................................................................................... 16Chapter 2 Mailboxes and other features ................................................................................. 18Mailboxes: an introduction ....................................................................................................... 19Mailbox IDs ............................................................................................................................. 21Adding mailboxes ...................................................................................................................... 22Adding guest mailboxes........................................................................................................ 22Adding mailboxes one at a time....................................................................................... 22Adding multiple mailboxes .............................................................................................. 24Deleting mailboxes............................................................................................................. 25Adding staff mailboxes..........................................................................................................25Adding front desk mailboxes................................................................................................ 27Adding administration mailboxes ....................................................................................... 28Checking your maximum mailbox number size................................................................ 30Defining the guest services class .............................................................................................. 31Prompt administration .............................................................................................................. 34Using InnLine 2020’s GUI to record prompts..................................................................... 34Creating a “Record Prompt” mailbox for prompts ........................................................... 36Translations ................................................................................................................................. 39Adding translations individually......................................................................................... 39Adding multiple translations................................................................................................ 40Deleting translations .............................................................................................................. 41Guest services menus................................................................................................................. 41Automated attendants ............................................................................................................... 45Automated attendant example ............................................................................................. 46Reports ......................................................................................................................................... 52Programming the fax number for reports........................................................................... 53Programming reports to generate automatically............................................................... 54Report examples ..................................................................................................................... 54Active Guest report ............................................................................................................ 55Wake-up Call report........................................................................................................... 56Guest Mailbox report ......................................................................................................... 57Mailbox Activity report ..................................................................................................... 58INNLINE 2020 Installation guideiiiIntroduction
Page 1: Voicemail Installation guide1841 Bo
Page 5 and 6: Mailboxes..........................
Page 7 and 8: IntroductionIN THIS GUIDEInstalling
Page 9 and 10: 1 InstallationIN THIS CHAPTERPreins
Page 11 and 12: Inspecting and installing hardwareB
Page 13 and 14: • Connect the UPS data cable to a
Page 15 and 16: 3. Connect the voice mail extension
Page 17 and 18: Your screen should look like the il
Page 19 and 20: If you are adding an administrator
Page 21 and 22: The Port Type field should display
Page 23 and 24: covered to voice mail internally (s
Page 25 and 26: The following table shows the stand
Page 27 and 28: Mailboxes: an introductionThis sect
Page 29 and 30: Select LanguagemailboxThis speciali
Page 31 and 32: When you press OK, the Guest Mailbo
Page 33 and 34: 2. Enter the starting number of the
Page 35 and 36: Adding front desk mailboxesThe foll
Page 37 and 38: 2. Double-click the New Mailbox ico
Page 39 and 40: Defining the guest services classTh
Page 41 and 42: 6. Click the Service Class menu at
Page 43 and 44: 4. Click the Dial button to display
Page 45 and 46: 2. Double-click the New Mailbox ico
Page 47 and 48: TranslationsWhenever a call is forw
Page 49 and 50: 4. Add a numeric offset to determin
Page 51 and 52: 3. Add services to the menu using t
Page 53 and 54:
Using this configuration requires t
Page 55 and 56:
In the Greeting Prompt field, the f
Page 57 and 58:
The Key 1 Mailbox is referencing DI
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8. Click OK to close the Menu Mailb
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Programming the fax number for repo
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• Call Forward Usage report 8•
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Guest Mailbox reportThe Guest Mailb
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Maid Status report 10The Maid Statu
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Port Usage reportThe Port Usage rep
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System Activity reportThe System Ac
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05/19 07:23:13 DIRECT 2714 1 1105/1
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Staff Email Address reportThe Staff
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INNLINE 2020 Installation guide71Ch
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System housekeepingUse this option
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ParameterManualBack-upManualRestore
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System service logUse this window t
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You can edit the following paramete
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Voice port typesTo edit the system
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Transfer tabParameter Description R
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The window is divided into five tab
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TenantsIf necessary, you can edit i
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Parameter Description Range Default
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Parameter Description DefaultMessag
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ReportsYou can print several report
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You can edit the following paramete
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Parameter Description DefaultTransf
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AnnounceUse this option to add anno
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Maid status entryYou can use this f
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The Automated Attendant window has
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ParameterLocate PartyTake TutorialS
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Parameter Description DefaultSet Di
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Notifications - Special Message Not
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Parameter Description DefaultPauseU
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Special Message Notification report
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Delete Guest Mailboxes. Using this
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Greeting tabParameterActiveGreeting
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Phone Numbers tabThe features shown
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ParameterOperatorAuto-forwardCertif
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ParameterDisableMessageStorageDisab
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Notify 1, Notify 2, and Notify 3 ta
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To enter an email address, check th
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Click the Send button to send the t
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Administration mailboxesUse this op
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Question & Answer mailboxThis mailb
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Hotel Claritin Downtown Chicago #Qu
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4 Add-onfeaturesIN THIS CHAPTERInnC
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Parameters Description DefaultConne
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Check to enableInnConnect callforwa
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Step 6: Add and configure the SMDR
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With PrivateLine, the guest room’
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If a guest room has more than one e
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3. Highlight a DID phone number and
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Parameter Description DefaultAllow
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Step 8: Connect the DID card printe
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Step 11: Configure PrivateLine repo
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Fax Messages tab (Fax Sending)Param
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Wake-up off-loadingIf this feature
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911 notificationsThe 911 Notificati
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HHANGUP Mailbox ID, 23HASP connecti
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