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Device interface serial portsInnLine 2020 comes standard with nine physical RS-232 serial communication ports:• COM1 is a DB-9M connector that is part of the system’s single board computer(SBC card). It is dedicated to PBXLink hardware (Avaya Digital or Mitel SX-50DNIC integrations) or may be used for miscellaneous serial interfaces if thishardware is not part of the system.• COM2 is dedicated to the system’s internal modem. There is no physicalconnector for this port.• COM3 is part of the Multi-COM port cable, and may be used for miscellaneousserial interfaces.• COM4 is part of the Multi-COM port cable, and is typically used for direct PBXserial interfaces.• COM5 is part of the Multi-COM port cable, and is typically used for direct PMSserial interfaces.• COM6 is part of the Multi-COM port cable, and may be used for miscellaneousserial interfaces.• COM7 is part of the Multi-COM port cable, and may be used for miscellaneousserial interfaces.• COM8 is part of the Multi-COM port cable, and may be used for miscellaneousserial interfaces.• COM9 is part of the Multi-COM port cable, and may be used for miscellaneousserial interfaces.• COM10 is part of the Multi-COM port cable, and may be used for miscellaneousserial interfaces.INNLINE 2020 Installation guide16Chapter 1: Installation
The following table shows the standard RS-232C serial interface port signals andconnector pin-outs for the InnLine 2020 system.Signal Name DB-9 DTE DB-25 DTEDCD Data Carrier Detect 1 8RXD* Receive Data 2 3TXD* Transmit Data 3 2DTR Data Terminal Ready 4 20GND* Signal Ground 5 7DSR Data Set Ready 6 6RTS Request to Send 7 4CTS Clear to Send 8 5RI Ring Indicator 9 22* These three signals are of primary interest to the system.When interfacing the InnLine 2020 system with external devices, the only requiredsignals are TXD, RXD and GND.The external device, however, may require that other pins be connected.These systems may use what is called “hardware handshaking.” Contact the devicemanufacturer for more information if you need help with handshaking.It is often helpful to use a break-out or “blinky light” box to check whether aninterface cable is properly wired. A properly wired cable will show a low voltage(typically a red light) for both TXD and RXD when no data is being transmitted, anda flickering high voltage (typically a flickering green light) for either TXD or RXDwhen data is being transmitted. If there is no voltage (no light) for either TXD orRXD, first check that the signal ground (GND) is connected through both connectorsproperly. If either TXD or RXD is low, but the other has no voltage, you may need toreverse the wiring for TXD and RXD on a connector, because there is a conflict.If problems persist, be careful to check connectors for loose pins and sockets.Soldering connections may increase their durability. If a problem remains aftertroubleshooting, contact Innovation.Most Device interfaces are preloaded at Innovation before your system is shipped.To adjust communication settings, such as baud rate, parity, data bits, or stop bits,click the Do button in the 2020 main screen and then select Configure System. In thenext screen, click Device Interfaces in the system tree, then double-click the icon thatrepresents the interface. In the next window, choose different settings as needed. Formore details on these settings, see Device interfaces in Chapter 3.To monitor an interface, click the Do button in the 2020 main screen and then clickthe Interface option. Messages transmitted by the 2020 interface are displayed ingreen. Received data is displayed in red.INNLINE 2020 Installation guide17Chapter 1: Installation
Page 1 and 2: Voicemail Installation guide1841 Bo
Page 3 and 4: ContentsIntroduction...............
Page 5 and 6: Mailboxes..........................
Page 7 and 8: IntroductionIN THIS GUIDEInstalling
Page 9 and 10: 1 InstallationIN THIS CHAPTERPreins
Page 11 and 12: Inspecting and installing hardwareB
Page 13 and 14: • Connect the UPS data cable to a
Page 15 and 16: 3. Connect the voice mail extension
Page 17 and 18: Your screen should look like the il
Page 19 and 20: If you are adding an administrator
Page 21 and 22: The Port Type field should display
Page 23: covered to voice mail internally (s
Page 27 and 28: Mailboxes: an introductionThis sect
Page 29 and 30: Select LanguagemailboxThis speciali
Page 31 and 32: When you press OK, the Guest Mailbo
Page 33 and 34: 2. Enter the starting number of the
Page 35 and 36: Adding front desk mailboxesThe foll
Page 37 and 38: 2. Double-click the New Mailbox ico
Page 39 and 40: Defining the guest services classTh
Page 41 and 42: 6. Click the Service Class menu at
Page 43 and 44: 4. Click the Dial button to display
Page 45 and 46: 2. Double-click the New Mailbox ico
Page 47 and 48: TranslationsWhenever a call is forw
Page 49 and 50: 4. Add a numeric offset to determin
Page 51 and 52: 3. Add services to the menu using t
Page 53 and 54: Using this configuration requires t
Page 55 and 56: In the Greeting Prompt field, the f
Page 57 and 58: The Key 1 Mailbox is referencing DI
Page 59 and 60: 8. Click OK to close the Menu Mailb
Page 61 and 62: Programming the fax number for repo
Page 63 and 64: • Call Forward Usage report 8•
Page 65 and 66: Guest Mailbox reportThe Guest Mailb
Page 67 and 68: Maid Status report 10The Maid Statu
Page 69 and 70: Port Usage reportThe Port Usage rep
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Page 73 and 74: System Activity reportThe System Ac
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Staff Email Address reportThe Staff
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INNLINE 2020 Installation guide71Ch
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System housekeepingUse this option
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ParameterManualBack-upManualRestore
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System service logUse this window t
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You can edit the following paramete
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Voice port typesTo edit the system
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Transfer tabParameter Description R
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The window is divided into five tab
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TenantsIf necessary, you can edit i
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Parameter Description Range Default
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Parameter Description DefaultMessag
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ReportsYou can print several report
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You can edit the following paramete
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Parameter Description DefaultTransf
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AnnounceUse this option to add anno
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Maid status entryYou can use this f
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The Automated Attendant window has
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ParameterLocate PartyTake TutorialS
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Parameter Description DefaultSet Di
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Notifications - Special Message Not
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Parameter Description DefaultPauseU
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Special Message Notification report
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Delete Guest Mailboxes. Using this
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Greeting tabParameterActiveGreeting
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Phone Numbers tabThe features shown
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ParameterOperatorAuto-forwardCertif
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ParameterDisableMessageStorageDisab
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Notify 1, Notify 2, and Notify 3 ta
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To enter an email address, check th
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Click the Send button to send the t
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Administration mailboxesUse this op
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Question & Answer mailboxThis mailb
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Hotel Claritin Downtown Chicago #Qu
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4 Add-onfeaturesIN THIS CHAPTERInnC
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Parameters Description DefaultConne
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Check to enableInnConnect callforwa
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Step 6: Add and configure the SMDR
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With PrivateLine, the guest room’
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If a guest room has more than one e
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3. Highlight a DID phone number and
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Parameter Description DefaultAllow
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Step 8: Connect the DID card printe
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Step 11: Configure PrivateLine repo
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Fax Messages tab (Fax Sending)Param
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Wake-up off-loadingIf this feature
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911 notificationsThe 911 Notificati
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HHANGUP Mailbox ID, 23HASP connecti
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