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Checking your maximum mailbox number sizeThe maximum mailbox number size refers to the largest mailbox you may haveprogrammed in the system. If the number is larger than necessary, systemprompting when indirectly logging into mailboxes is delayed slightly. If thenumber is smaller than necessary, the system will be unable to detect mailboxesassigned higher numbers.To check the maximum mailbox number size:1. Click the Do button of the InnLine 2020 main screen and then select ConfigureSystem. In the next screen, click Tenant 1 in the system tree.2. Double-click the General icon.3. In the window that appears, adjust the value in the Maximum MailboxNumber Size field, if needed.The default value is 4, which is adequate for most systems.4. Press Enter or click OK to close the window.INNLINE 2020 Installation guide30Chapter 2: Mailboxes & other features
Defining the guest services classThe guest services class controls which prompting and options will be availableto the guest mailboxes that belong to it. The following features are controlled byguest service classes:• AGS menus• Tutorials• Tutorial introduction and conclusion prompts• Access greeting prompt• Wake-up prompt• Automatic messages (Check In, Comfort, Check Out)• Special guest operators• Control Phone Number Assignment (see PrivateLine in Chapter 4)If you want all guests’ rooms to work the same, there’s no need to create moreservice classes. You can use the Default service class for all guest mailboxes,unless you have a service class with special requirements.If you want some mailboxes to have a different AGS menu or outside callers tobe routed to a different operator if zero is pressed during the guest’s unavailablegreeting, you can create your own service class.To create a guest service class:1. Click the Do button of the InnLine 2020 main screen and then select ConfigureSystem. In the next screen, click Service Classes in the system tree.2. Double-click the New Class icon, as shown in the following illustration.The following window appears.INNLINE 2020 Installation guide31Chapter 2: Mailboxes & other features
Page 1 and 2: Voicemail Installation guide1841 Bo
Page 3 and 4: ContentsIntroduction...............
Page 5 and 6: Mailboxes..........................
Page 7 and 8: IntroductionIN THIS GUIDEInstalling
Page 9 and 10: 1 InstallationIN THIS CHAPTERPreins
Page 11 and 12: Inspecting and installing hardwareB
Page 13 and 14: • Connect the UPS data cable to a
Page 15 and 16: 3. Connect the voice mail extension
Page 17 and 18: Your screen should look like the il
Page 19 and 20: If you are adding an administrator
Page 21 and 22: The Port Type field should display
Page 23 and 24: covered to voice mail internally (s
Page 25 and 26: The following table shows the stand
Page 27 and 28: Mailboxes: an introductionThis sect
Page 29 and 30: Select LanguagemailboxThis speciali
Page 31 and 32: When you press OK, the Guest Mailbo
Page 33 and 34: 2. Enter the starting number of the
Page 35 and 36: Adding front desk mailboxesThe foll
Page 37: 2. Double-click the New Mailbox ico
Page 41 and 42: 6. Click the Service Class menu at
Page 43 and 44: 4. Click the Dial button to display
Page 45 and 46: 2. Double-click the New Mailbox ico
Page 47 and 48: TranslationsWhenever a call is forw
Page 49 and 50: 4. Add a numeric offset to determin
Page 51 and 52: 3. Add services to the menu using t
Page 53 and 54: Using this configuration requires t
Page 55 and 56: In the Greeting Prompt field, the f
Page 57 and 58: The Key 1 Mailbox is referencing DI
Page 59 and 60: 8. Click OK to close the Menu Mailb
Page 61 and 62: Programming the fax number for repo
Page 63 and 64: • Call Forward Usage report 8•
Page 65 and 66: Guest Mailbox reportThe Guest Mailb
Page 67 and 68: Maid Status report 10The Maid Statu
Page 69 and 70: Port Usage reportThe Port Usage rep
Page 71 and 72: |##################################
Page 73 and 74: System Activity reportThe System Ac
Page 75 and 76: 05/19 07:23:13 DIRECT 2714 1 1105/1
Page 77 and 78: Staff Email Address reportThe Staff
Page 79 and 80: INNLINE 2020 Installation guide71Ch
Page 81 and 82: System housekeepingUse this option
Page 83 and 84: ParameterManualBack-upManualRestore
Page 85 and 86: System service logUse this window t
Page 87 and 88: You can edit the following paramete
Page 89 and 90:
Voice port typesTo edit the system
Page 91 and 92:
Transfer tabParameter Description R
Page 93 and 94:
The window is divided into five tab
Page 95 and 96:
TenantsIf necessary, you can edit i
Page 97 and 98:
Parameter Description Range Default
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Parameter Description DefaultMessag
Page 107 and 108:
Page 109 and 110:
ReportsYou can print several report
Page 111 and 112:
You can edit the following paramete
Page 113 and 114:
Parameter Description DefaultTransf
Page 115 and 116:
AnnounceUse this option to add anno
Page 117 and 118:
Maid status entryYou can use this f
Page 119 and 120:
The Automated Attendant window has
Page 121 and 122:
Page 123 and 124:
ParameterLocate PartyTake TutorialS
Page 125 and 126:
Parameter Description DefaultSet Di
Page 127 and 128:
Notifications - Special Message Not
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Parameter Description DefaultPauseU
Page 131 and 132:
Special Message Notification report
Page 133 and 134:
Delete Guest Mailboxes. Using this
Page 135 and 136:
Greeting tabParameterActiveGreeting
Page 137 and 138:
Page 139 and 140:
Phone Numbers tabThe features shown
Page 141 and 142:
ParameterOperatorAuto-forwardCertif
Page 143 and 144:
ParameterDisableMessageStorageDisab
Page 145 and 146:
Notify 1, Notify 2, and Notify 3 ta
Page 147 and 148:
To enter an email address, check th
Page 149 and 150:
Click the Send button to send the t
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Administration mailboxesUse this op
Page 153 and 154:
Question & Answer mailboxThis mailb
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Hotel Claritin Downtown Chicago #Qu
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4 Add-onfeaturesIN THIS CHAPTERInnC
Page 159 and 160:
Parameters Description DefaultConne
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Check to enableInnConnect callforwa
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Step 6: Add and configure the SMDR
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With PrivateLine, the guest room’
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If a guest room has more than one e
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3. Highlight a DID phone number and
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Parameter Description DefaultAllow
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Step 8: Connect the DID card printe
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Step 11: Configure PrivateLine repo
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Fax Messages tab (Fax Sending)Param
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Wake-up off-loadingIf this feature
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911 notificationsThe 911 Notificati
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Page 185 and 186:
HHANGUP Mailbox ID, 23HASP connecti
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