Voicemail Installation guide - Distributor Login - Innovation ...

Prompt administrationPrompts are voice recordings used by the system. InnLine 2020 allows someprompts to be customized by the installer or the end user. There are two ways toadminister prompts in the system:• Using the InnLine 2020’s GUI (graphical user interface)• Using a “Record Prompt” mailboxBoth options are described in this section.Before shipping the system 3 , Innovation customizes the following prompts toinclude the hotel property name:• GUNA (guest no-name prompt) • SUNANAM2 (other post-name prompt)• GUNANAM1 (guest pre-name prompt) • GGRT (access greeting – guest)• GUNANAM2 (guest post-name prompt) • GWAKEUP (wake-up message)• SUNA (other no-name prompt) • AAGRTD (greeting prompt - day)• SUNANAM1 (other pre-name prompt) • AAGRTN (greeting prompt - night)Using InnLine 2020’s GUI to record promptsYou can use a telephone located near the system to record prompts. Prompts thatyou can record have a “field action button” to the right of the prompt name(as illustrated at left).In the following example, you will learn how to re-record the GWAKEUP prompt.1. Click the Do button of the InnLine 2020 main screen and then select ConfigureSystem. In the next screen, click Service Classes in the system tree.2. Double-click the Default service class icon.The Service Class window appears. For an illustration of this window, see theprevious section, Adding guest services classes.3. Click the button right of the GWAKEUP Wake-up message.(Note that if you want to maintain the original recording of the GWAKEUPprompt, enter a different eight-character name for the prompt BEFOREclicking the field action button.)When you click the button, the following window appears.3 Custom prompts are included if the prompt worksheet was completed at the time of systemorder. If not, prompts may be uploaded to the system once the worksheet is completed.INNLINE 2020 Installation guide34Chapter 2: Mailboxes & other features