Voicemail Installation guide - Distributor Login - Innovation ...

More documents

Recommendations

Info

2 Mailboxes andother featuresIN THIS CHAPTERIntroduction to mailboxesAdding mailboxesGuest service classesPrompt administrationTranslationsGuest service menusAutomated attendantsReportsIn this chapter you’ll continue to configure theInnLine 2020 system by setting up mailboxes andother useful features.You can set up mailboxes for guests, staff, the frontdesk, and administrators.After setting up mailboxes, you can:• Add guest service classes, which are groups ofoptions that help guests use the voice mail system.• Administer prompts, which are voice recordingsused in the program.• Add translations, which associate a PBX extensionnumber with a mailbox of a different number.• Set up guest service menus, easily customizablesets of options that explain services to guests.• Set up automated attendants.• Produce reports.INNLINE 2020 Installation guide18Chapter 2: Mailboxes & other features
Mailboxes: an introductionThis section introduces you to the various mailboxes and mailbox IDs you can use withthe InnLine 2020 system.Guest mailboxStaff mailboxFront DeskmailboxExtensionmailboxReferencemailboxThis mailbox allows callers to leave messages for guests. When themailbox is accessed directly, new messages will be played to the guestwith a date/time stamp spoken before the message. The messages canbe saved, deleted, or replayed. If enabled, the Guest Services menu canbe accessed by pressing the Star (*) key. Off-property message retrievalis available if the mailbox is passcode protected, or if the guest isassisted by a Front Desk mailbox user.This mailbox allows callers to leave messages for staff users. When themailbox is accessed directly for the first time, and the default passcodeof 9876 is entered, the staff user is presented with a brief setup tutorial.Staff mailboxes typically require a passcode, although you can configurethe mailbox not to need one. New messages can be saved, deleted, orreplayed. During playback, staff users can also rewind, pause, fastforward, or skip to the next available message. This mailbox offers avariety of advanced features, such as decreasing or increasing messageplayback speed, and skipping backward to a previous new or savedmessage. Staff users can also configure their mailboxes for Call or Pagernotification. See Staff mailboxes in Chapter 3 for a complete list of staffmailbox settings.When this mailbox is accessed directly, a front-desk user is presentedwith a menu of administrative options. Front-desk users can set wakeupcalls, recover a guest's deleted messages, and help a previous guestaccess messages saved at check-out. This mailbox can be configured toreset a staff mailbox passcode, or to reset the entire mailbox to its defaultsettings. See Front desk mailboxes in Chapter 3 for a complete list of frontdeskmailbox settings.This mailbox allows outside callers to transfer to an individual extensionvia the Automated Attendant, without needing the extension to bereferenced as a Guest or Staff mailbox. Extension mailboxes can also bemapped as single-digit presses in an Automated Attendant scheme. Thismailbox can only be administered via the software’s user interface.This mailbox will route a caller to another mailbox or mailbox ID in thesystem, and then offer a specific action, such as Go To, Leave Message,Transfer To, or Log In. Reference mailboxes can be used to route a callerto a specific Automated Attendant. This mailbox can only beadministered via the software’s user interface.INNLINE 2020 Installation guide19Chapter 2: Mailboxes & other features
Page 1 and 2: Voicemail Installation guide1841 Bo
Page 3 and 4: ContentsIntroduction...............
Page 5 and 6: Mailboxes..........................
Page 7 and 8: IntroductionIN THIS GUIDEInstalling
Page 9 and 10: 1 InstallationIN THIS CHAPTERPreins
Page 11 and 12: Inspecting and installing hardwareB
Page 13 and 14: • Connect the UPS data cable to a
Page 15 and 16: 3. Connect the voice mail extension
Page 17 and 18: Your screen should look like the il
Page 19 and 20: If you are adding an administrator
Page 21 and 22: The Port Type field should display
Page 23 and 24: covered to voice mail internally (s
Page 25: The following table shows the stand
Page 29 and 30: Select LanguagemailboxThis speciali
Page 31 and 32: When you press OK, the Guest Mailbo
Page 33 and 34: 2. Enter the starting number of the
Page 35 and 36: Adding front desk mailboxesThe foll
Page 37 and 38: 2. Double-click the New Mailbox ico
Page 39 and 40: Defining the guest services classTh
Page 41 and 42: 6. Click the Service Class menu at
Page 43 and 44: 4. Click the Dial button to display
Page 45 and 46: 2. Double-click the New Mailbox ico
Page 47 and 48: TranslationsWhenever a call is forw
Page 49 and 50: 4. Add a numeric offset to determin
Page 51 and 52: 3. Add services to the menu using t
Page 53 and 54: Using this configuration requires t
Page 55 and 56: In the Greeting Prompt field, the f
Page 57 and 58: The Key 1 Mailbox is referencing DI
Page 59 and 60: 8. Click OK to close the Menu Mailb
Page 61 and 62: Programming the fax number for repo
Page 63 and 64: • Call Forward Usage report 8•
Page 65 and 66: Guest Mailbox reportThe Guest Mailb
Page 67 and 68: Maid Status report 10The Maid Statu
Page 69 and 70: Port Usage reportThe Port Usage rep
Page 71 and 72: |##################################
Page 73 and 74: System Activity reportThe System Ac
Page 75 and 76: 05/19 07:23:13 DIRECT 2714 1 1105/1
Page 77 and 78:
Staff Email Address reportThe Staff
Page 79 and 80:
INNLINE 2020 Installation guide71Ch
Page 81 and 82:
System housekeepingUse this option
Page 83 and 84:
ParameterManualBack-upManualRestore
Page 85 and 86:
System service logUse this window t
Page 87 and 88:
You can edit the following paramete
Page 89 and 90:
Voice port typesTo edit the system
Page 91 and 92:
Transfer tabParameter Description R
Page 93 and 94:
The window is divided into five tab
Page 95 and 96:
TenantsIf necessary, you can edit i
Page 97 and 98:
Parameter Description Range Default
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Parameter Description DefaultMessag
Page 107 and 108:
Page 109 and 110:
ReportsYou can print several report
Page 111 and 112:
You can edit the following paramete
Page 113 and 114:
Parameter Description DefaultTransf
Page 115 and 116:
AnnounceUse this option to add anno
Page 117 and 118:
Maid status entryYou can use this f
Page 119 and 120:
The Automated Attendant window has
Page 121 and 122:
Page 123 and 124:
ParameterLocate PartyTake TutorialS
Page 125 and 126:
Parameter Description DefaultSet Di
Page 127 and 128:
Notifications - Special Message Not
Page 129 and 130:
Parameter Description DefaultPauseU
Page 131 and 132:
Special Message Notification report
Page 133 and 134:
Delete Guest Mailboxes. Using this
Page 135 and 136:
Greeting tabParameterActiveGreeting
Page 137 and 138:
Page 139 and 140:
Phone Numbers tabThe features shown
Page 141 and 142:
ParameterOperatorAuto-forwardCertif
Page 143 and 144:
ParameterDisableMessageStorageDisab
Page 145 and 146:
Notify 1, Notify 2, and Notify 3 ta
Page 147 and 148:
To enter an email address, check th
Page 149 and 150:
Click the Send button to send the t
Page 151 and 152:
Administration mailboxesUse this op
Page 153 and 154:
Question & Answer mailboxThis mailb
Page 155 and 156:
Hotel Claritin Downtown Chicago #Qu
Page 157 and 158:
4 Add-onfeaturesIN THIS CHAPTERInnC
Page 159 and 160:
Parameters Description DefaultConne
Page 161 and 162:
Check to enableInnConnect callforwa
Page 163 and 164:
Step 6: Add and configure the SMDR
Page 165 and 166:
With PrivateLine, the guest room’
Page 167 and 168:
If a guest room has more than one e
Page 169 and 170:
3. Highlight a DID phone number and
Page 171 and 172:
Parameter Description DefaultAllow
Page 173 and 174:
Step 8: Connect the DID card printe
Page 175 and 176:
Step 11: Configure PrivateLine repo
Page 177 and 178:
Fax Messages tab (Fax Sending)Param
Page 179 and 180:
Wake-up off-loadingIf this feature
Page 181 and 182:
911 notificationsThe 911 Notificati
Page 183 and 184:
Page 185 and 186:
HHANGUP Mailbox ID, 23HASP connecti
show all

Voicemail Installation guide - Distributor Login - Innovation ...

Create successful ePaper yourself

Delete template?

Save as template?