STRATEGIC PLAN - Kementerian Pengajian Tinggi

The efficiency of the asset and storage management is further improved with theimplementation of the on-line Asset Management System (SPA) with all 86 PTjs. The SPAwill be carried out in stages starting from 2011 to 2015. Monitoring efforts are conductedby the establishment of the Internal Inspectorate Team to ensure continuous improvementand compliance with regulations, financial procedures, and a reduction of audit criticismson major non-compliances.MoHE will also act as a facilitator in the process of granting autonomy status to PublicHEIs in the area of financial management by providing guidelines that can be adoptedto ensure a high level of accountability and integrity.Financial management will also be further streamlined with the implementation of theCertificate of Compliance Index which is a method of transformation within managementstrategy to have objectives that are operational in nature. The application of this indexis based on a checklist consisting of specific criteria and scope. The application of theindex allows the management of the Centres of Responsibility (PTjs) to identify theirstrengths and weaknesses in accounting management in their respective PTjs and thus,further improve their overall financial management performance.• Emphasis on customer satisfaction by being increasingly responsive towards customer needs.Customer satisfaction is MoHE’s priority in Phase 2. The priority given to the customers’overall satisfaction will take into account the following matters:ooooooExpediency in giving responses to customers (Responsiveness).Level of frequency and effectiveness of the engagement process done with thestakeholders and the public.Acknowledged as a notable ministry.Increased efforts in delighting customers (Feel Good Factor).Providing prompt, efficient and orderly service (Fast Delivery).Displaying an examplary corporate culture for the public.• Rationalising the size of MoHE’s service staff by optimising its human capital in terms ofability and expertise.In line with the Government Transformation Programme (GTP), the Honourable PrimeMinister in his speech at the 12th Civil Service Premier Event, attracted attentiontowards creating an efficient Malaysian Civil Service by rationalising the size of the servicestaff in order to meet the actual needs, reducing wastage of resources, expeditingprocess and work procedures, and saving on Government expenditure on management.To this end, the Ministry will reassess the roles and functions of the various Departmentsand their human resource needs.The National Higher Education Action Plan 2011 - 2015105